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1. This Digital Transformation has Wings with Jason Birnbaum, United
Manage episode 299529448 series 2896372
Kristin Deutmeyer에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Kristin Deutmeyer 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Jason Birnbaum, SVP of Digital Technology at United Airlines is a digital innovator. He is building and transforming the company's global operations and commercial technology, including loyalty, onboard customer service, and employee tools. In this conversation, Jason shares how great digital innovation comes to life when the entire organization is pulling at a common thread. He also dives into how United uses technology to enable employees to deliver world-class customer service. Operating a global airline in a pandemic is no easy task. Jason talks about how he built his team and creatively engaged a scrappy remote workforce this year.
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