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Conviction에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Conviction 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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Transforming Customer Service through Company Agents, with Sierra’s Bret Taylor

48:30
 
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Manage episode 440714062 series 3444082
Conviction에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Conviction 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

Bret Taylor, Cofounder of Sierra, Chairman of the board at OpenAI, and former co-CEO of Salesforce and CTO of Facebook, joins Sarah and Elad in this week’s episode of No Priors. Bret discusses building company-branded AI agents with unique personalities, goals, and guardrails at Sierra, and their potential to revolutionize customer engagement while cutting costs. The conversation explores the next sectors for enterprise AI adoption, building resilient AI products, and the parallels between today’s AI market and the evolution of the cloud industry. Bret also shares his unique insights on future business models and upcoming technology shifts.

Sign up for new podcasts every week. Email feedback to show@no-priors.com

Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @Btaylor

Show Notes:

(0:00) Intro

(0:42) Defining agentic systems and types of agents

(3:55) Customer-facing company agents

(5:43) Sierra AI

(8:11) Transforming customer service and reducing costs

(9:57) Challenges in implementing LLMs for company agents

(14:45) Drawing parallels between AI and the cloud market’s evolution

(17:50) Future of the AI landscape

(19:15) Building durable AI products

(24:39) Outcome-based business models and tangible ROI in AI solutions

(29:22) Next wave of AI sectors for enterprise adoption

(31:15) Customizing goals and guardrails with customers

(35:55) Creating distinct personalities for Sierra's agents

(41:05) Bret’s insights on upcoming technology and hardware shifts

(46:50) How AI software could enhance human agency

  continue reading

86 에피소드

Artwork
icon공유
 
Manage episode 440714062 series 3444082
Conviction에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Conviction 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

Bret Taylor, Cofounder of Sierra, Chairman of the board at OpenAI, and former co-CEO of Salesforce and CTO of Facebook, joins Sarah and Elad in this week’s episode of No Priors. Bret discusses building company-branded AI agents with unique personalities, goals, and guardrails at Sierra, and their potential to revolutionize customer engagement while cutting costs. The conversation explores the next sectors for enterprise AI adoption, building resilient AI products, and the parallels between today’s AI market and the evolution of the cloud industry. Bret also shares his unique insights on future business models and upcoming technology shifts.

Sign up for new podcasts every week. Email feedback to show@no-priors.com

Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @Btaylor

Show Notes:

(0:00) Intro

(0:42) Defining agentic systems and types of agents

(3:55) Customer-facing company agents

(5:43) Sierra AI

(8:11) Transforming customer service and reducing costs

(9:57) Challenges in implementing LLMs for company agents

(14:45) Drawing parallels between AI and the cloud market’s evolution

(17:50) Future of the AI landscape

(19:15) Building durable AI products

(24:39) Outcome-based business models and tangible ROI in AI solutions

(29:22) Next wave of AI sectors for enterprise adoption

(31:15) Customizing goals and guardrails with customers

(35:55) Creating distinct personalities for Sierra's agents

(41:05) Bret’s insights on upcoming technology and hardware shifts

(46:50) How AI software could enhance human agency

  continue reading

86 에피소드

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