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Jump the Queue featuring Murphy Fraser, Donna Drehmann, and Sue Duris
Manage episode 359392692 series 3284712
Rob Dwyer에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rob Dwyer 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Do you need to rush out and adopt new tools like ChaptGPT to improve CX? Should we be more focused on the human-to-human connection? Are we simply not being strategic with our Customer Experience efforts delaying maturity?
On this episode of Jump the Queue, I talk with 3 CX pros about where their focus is right now.
We start in the home of Laverne and Shirley (yes, this is a test) with Murphy Fraser, Senior Consultant at TTEC Digital, who warns that with all the new and exciting tools out there, some may be executing tactically but not strategically.
https://www.linkedin.com/in/murphy-fraser/
Next, we head to the Music City to talk with Donna Drehmann, author of Things Lady Likes and Director of Customer Experience with Eargo, who talks about a specific initiative that she’s working on that may spark some ideas for your company!
https://www.linkedin.com/in/donnadrehmann/
Finally, we take a trans-Atlantic trip to the U.K. to talk with Sue Duris, Principal Consultant for M4 Communications, who’s working tirelessly to educate companies on how a focus on CX will drive long-term returns.
https://www.linkedin.com/in/sueduris/
Music courtesy of Big Red Horse – https://bigredhorseband.com/
Brought to you by Happitu – https://happitu.com/
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