Player FM 앱으로 오프라인으로 전환하세요!
Building the Best Customer Experience with Mark Thompson and Hill Dickerson
Manage episode 390662133 series 2288517
In this episode, we’re joined by Mark Thompson and Hill Dickerson from BuilderPad. Mark and Hill co-founded BuilderPad in 2021 to bridge the trust and communication gaps often seen in construction projects. BuilderPad aims to streamline construction project management, enhance trust between parties involved, and improve overall communication, all contributing to more successful and efficient project completion. We talk about the customer experience from a technical standpoint and how BuilderPad makes the process more efficient.
Some themes we cover in this episode:
- The background of BuilderPad and how the co-founders got started
- How BuilderPad smooths the customer experience process and creates more transparency
- How modes of communication are changing for younger generations
- The BuilderPad service as a customer relationship management and customer service tool
- The specific features of scheduling, communication, selections, and filing
- What the role of the salesperson is in the BuilderPad process
And don’t miss this week’s Peer Learning Question of the Week, where our guests walk through how salespeople can engage their buyers more effectively during the home building process.
Connect with Mark: https://www.linkedin.com/in/mrthompson/
Connect with Hill: https://www.linkedin.com/in/hill-dickerson/
Learn about BuilderPqd: https://builderpad.com
Connect with New Home Star: https://www.newhomestar.com
30 에피소드
Manage episode 390662133 series 2288517
In this episode, we’re joined by Mark Thompson and Hill Dickerson from BuilderPad. Mark and Hill co-founded BuilderPad in 2021 to bridge the trust and communication gaps often seen in construction projects. BuilderPad aims to streamline construction project management, enhance trust between parties involved, and improve overall communication, all contributing to more successful and efficient project completion. We talk about the customer experience from a technical standpoint and how BuilderPad makes the process more efficient.
Some themes we cover in this episode:
- The background of BuilderPad and how the co-founders got started
- How BuilderPad smooths the customer experience process and creates more transparency
- How modes of communication are changing for younger generations
- The BuilderPad service as a customer relationship management and customer service tool
- The specific features of scheduling, communication, selections, and filing
- What the role of the salesperson is in the BuilderPad process
And don’t miss this week’s Peer Learning Question of the Week, where our guests walk through how salespeople can engage their buyers more effectively during the home building process.
Connect with Mark: https://www.linkedin.com/in/mrthompson/
Connect with Hill: https://www.linkedin.com/in/hill-dickerson/
Learn about BuilderPqd: https://builderpad.com
Connect with New Home Star: https://www.newhomestar.com
30 에피소드
Kaikki jaksot
×플레이어 FM에 오신것을 환영합니다!
플레이어 FM은 웹에서 고품질 팟캐스트를 검색하여 지금 바로 즐길 수 있도록 합니다. 최고의 팟캐스트 앱이며 Android, iPhone 및 웹에서도 작동합니다. 장치 간 구독 동기화를 위해 가입하세요.