Reward and Recognition | Season 2 episode 2 | Rachel Townend

Navigating Performance Management

In this episode of the Appraisd podcast, "Navigating Performance Management," we had the pleasure of speaking with Rachel Townend, Chief of Staff at Illuminate Financial. Rachel shared her insights on the importance of recognition in the workplace and how Illuminate Financial has successfully implemented a culture of celebration and acknowledgment through their Excellence Awards.

Rachel detailed the origins and evolution of the awards, which began in 2015 with a simple poster in their London office. The awards include categories such as Excellence, Einstein, Guardian of PD, and the humorous Numpty Award, each reflecting the company's values and fostering a fun, uplifting environment. These awards are not just about individual achievements but celebrate the collective success of the team.

We also discussed the challenges and adaptations necessary to maintain this culture as the company grew and transitioned to a hybrid work model. Rachel highlighted the role of technology, specifically the Appraisd platform, in facilitating the nomination and recognition process, ensuring that all team members, regardless of their location, are acknowledged for their contributions.

Additionally, Rachel introduced the Unsung Hero for the Year award, which aims to recognise those who may not always be in the spotlight but make significant contributions to the company. This award, along with the quarterly Excellence Awards, helps to ensure that all team members feel valued and appreciated.

Throughout the conversation, Rachel emphasised the importance of authenticity in recognition programmes and the need to align them with the company's core values. She shared practical advice for other organisations looking to implement similar initiatives, stressing the importance of making recognition a genuine and integral part of the company culture.

Overall, this episode provided valuable insights into how Illuminate Financial has created a robust and engaging recognition programme that not only celebrates success but also fosters a positive and collaborative work environment. If you have any questions or would like to learn more, Rachel is open to connecting on LinkedIn.