Usability Testing: Tricking Gov into Working for People - Dana Chisnell, Center for Civic Design

Mixed Methods

Aryel Cianflone에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Aryel Cianflone 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

8+ y ago 38:50

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In the field of UX research, Dana Chisnell is a pioneer. As you will hear, she has lived and shaped it’s history and continues to do so. She is currently working as an adjunct professor at Harvard University, co-director of the Center for Civic Design, and as a principal researcher at UsabilityWorks. I went into this conversation with Dana, expecting to focus on usability testing, how to do it, what makes someone great at it, etc. etc. Dana is a world class expert on this. As you’ll see we did discuss that, but Dana’s experience in the U.S. Digital Service was a powerful reminder of the sometimes blurred lines between designer, product manager, and researcher that I couldn't help, but dig into. Enjoy!

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