Migrating to Teams Phone Real-World Experience & Dealing with the Pace of Microsoft 365 Change

Microsoft Teams Insider

• Damian Lewis is a digital workplace specialist at a global enterprise responsible for Teams telephony, Microsoft Teams Rooms, and other Teams-related projects.
• Tom and Damian discuss the challenges of migrating legacy telephony into Teams, especially the porting of numbers, which can be unpredictable and time-consuming.
• An ideal operational model for telephony in Teams is still being defined, including allocating responsibilities between the network team and the collaboration/digital workplace team.
• Damian's organization has established a weekly Microsoft Message Center review board to stay on top of updates, assess their impact, and communicate them to users through a "did you know?" communication.
• Keeping track of Message Center updates is crucial to avoid surprises and ensure smooth operations, especially for significant changes like the retirement of Stream Classic or introducing new features.
• Damian recommends following the YouTube channel "365 Message Center Show" hosted by Daryl Webster and Daniel Glenn for additional insights into Microsoft updates.

Thank you to Numonix, this episode's sponsor, for your continued support of the community.