Microsoft Teams Phone Success at Derby City Council

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<div class="span index">1</div> <span><a class="" data-remote="true" data-type="html" href="/series/know-what-you-see-with-brian-lowery">Know What You See with Brian Lowery</a></span>

1
Know What You See with Brian Lowery

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10일 전10d ago

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매달

The “Know What You See” podcast delves into the ways our fundamental need to connect with others profoundly shapes our experience of life. On each episode, through conversations with experts and people just trying to make sense of it all, Brian Lowery takes a journey of exploration—answering and raising questions to deepen our understanding of and appreciation for the often surprising, sometimes perplexing, and now and then transcendent lives we create together.

약 1년 전 22:06

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Kathie Anderson, IT Change Manager at Derby City Council, shares the experience of transitioning to Microsoft Teams and meeting the unique challenges faced by local authorities.

How Derby City Council transitioned from PBX to Skype for Business and then to Microsoft Teams during the pandemic, condensing the six-month rollout into just six weeks to facilitate remote working
Integration of Luware's contact center solution into Microsoft Teams, improving flexibility and efficiency
The significant positive impact on essential services, ensuring critical calls are not missed and enabling rapid response
The power of Luware's Power BI reporting allows Derby City Council to gain valuable insights into call patterns and performance

Thanks to Luware, this episode's sponsor, for their continued support.

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#Tech #Tom Arbuthnot

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