Ben Novello: Former President of Outback Steakhouse - "Customer-Focused Leadership"
Manage episode 429137891 series 2897945
MASTERS by Winn Claybaugh and Winn Claybaugh에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 MASTERS by Winn Claybaugh and Winn Claybaugh 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Ben Novello is the former president of Outback Steakhouse. He joined the organization in 1991 and quickly rose through the ranks to become the company's leader. Interviewed by Winn Claybaugh in 2001, Ben explained that a human being couldn't be in 650 locations every day to inspect that the culture was intact, but a vision and a standard could. Listen in as they discuss the power of customer-focused leadership.
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147 에피소드