Rethinking the Customer Journey: Text-to-Buy, Post-Purchase Wins & Alternative Media

Marketing Operators

This week, the team breaks down how operators should be thinking about Q4 performance, offer strategy, and what it really takes to evolve beyond the traditional “discount + ads” playbook. We get into why some brands are rolling out first-ever sitewide promotions, how seasonal bundles create new revenue moments, and how text-to-buy flows, post-purchase upsells, and Shopify Collective can create seamless cross-brand merchandising opportunities heading into 2026.

From there, we dive into one of the smoothest customer experiences we’ve seen lately: Fellow’s text-to-buy setup. We unpack why it works so well for hardware brands with natural consumable add-ons, which categories this model is best suited for, and how operators can use complementary products to create repeat pathways without relying on subscriptions.

We then dive into media expansion, with the hosts discussing why there’s more opportunity than ever outside the traditional hero channels - from curated newsletter audiences to out-of-home paired with sampling and experiential moments, and the rise of street-interview content as a high-performing acquisition engine. There is so much overlooked media in the ecosystem right now, and operators who feel capped on their core platforms may be missing high-leverage arbitrage.

We wrap with a discussion on identifying under-the-radar media buys, evaluating whether niche placements are worth the squeeze, and how to build a more resilient acquisition and retention engine moving into next year. If you’re expanding your media mix, pushing for higher LTV, or rethinking your Q4 strategy, this episode is packed with operator-level insights.

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Chapters:

00:00:00 - Introduction

00:17:51 - Text-to-Buy and Complementary Brand Partnerships

00:35:40 - Testing Free Plus Shipping and Sample Funnels

00:46:02 - Out-of-Home and Street Interviews

00:58:11 - Balancing Arbitrage vs. Measurement

01:08:28 - Aligning Media Investment with Attention Trends

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Prescient AI.⁠⁠⁠

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Aftersell.

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Rivo.

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