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LifeLine Ep 20 - Active Listening
Manage episode 425442767 series 3552647
LifeLine에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 LifeLine 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
When a caller is on an emergency 911 line, there are sometimes only minuscule indicators of what is going on; sometimes the caller isn't able to speak freely, sometimes they may not even have the words to express what is going on. It is in these instances that the operator on the other end of the line must use their active listening skills in order to glean the true situation which is occurring on the other end of the phone. The same holds true for dispatchers, when units in the field may be standing next to someone they would rather not have overhear them asking for assistance. Join your hose Erica this week as she discusses how we can all do better at providing better active listening during calls.
20 에피소드
공유
