How Founders Build Trust - A Lesson from Spiderman

Life Science Marketing Radio

Tino Chow’s career spans three worlds—military operations in Singapore, industrial design at Rhode Island School of Design, and entrepreneurship. That mix has shaped his work at Giant Shoulders, where he helps challenger brands in medtech, venture capital, and startups bring innovations to market.

It takes more than a great product and strong marketing. Without a sustainable business model, impact fades. For startups, the challenge is bigger. You’re new, unproven, and likely challenging the status quo. Your first hurdle isn’t your tech, it’s earning trust.

Tino’s biggest lesson after coaching 350+ founders: in addition to selling your innovation, you’re selling yourself. Investors and partners must decide if they can trust you before they ever dig into the data. That’s where the “superhero origin story” comes in. Peter Parker didn’t become Spiderman when the spider bit him. He became a superhero only after he discovered how to use his new powers for good. He found his purpose. Founders who can share that moment connect on a human level and settle what Tino calls the “lizard brain”, the audience’s instinctive fight-or-flight filter. Purpose is what will convince an investor that you’ll stick with the business when things get tough. (And they will).

It reminded me of a famous psychology study where people asked to cut in line at a copy machine. When they gave a reason — even something obvious like “because I need to make copies” — people were far more likely to let them in. The reason didn’t have to be good, it just had to exist. Now imagine what your origin story can do when it’s actually rooted in purpose. It gives people a reason to believe in you before they’ve even looked at your numbers. Superhero tip: Always use your powers for good.

He draws on his military experience to explain why creativity and discipline aren’t opposites. In elite teams, strict process frees you to improvise under pressure—just like in music, where mastery of fundamentals enables jazz improvisation. For startups, that process-driven creativity is what builds lasting brands.

Many technical founders resist storytelling, assuming data will speak for itself. But as Tino points out, ten people can look at the same numbers and draw ten conclusions. Without a clear narrative, your audience may misinterpret the story your data tells. Once founders see this, they start to value narrative control—and they often see fundraising improve.

The episode is full of practical takeaways:

* Lead with why you care, not how your tech works.

* Control the narrative so your data supports your story.

* Challenge yourself to ask “naïve” questions—they can lead to surprising insights.

* Trust-building begins the moment you open your mouth. Make it count.

Your deepest insights are your best branding. I’d love to help you share them. Chat with me about custom content for your life science brand. Or visit my website.

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