Amy Gallo: Working with difficult people

Lancefield on the Line

Work relationships can be hard. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. Many of us walk away, avoiding difficult people. But we can only endure so much thoughtless, irrational, or malicious behaviour—there's your sanity to consider, and your career.
In her book Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms.
In this podcast find out what:
★ Why it matters to get along at work.
★ The most fascinating of the eight archetypes.
★ Coping with difficult people.
★ Changing yourself.
★ The impact of biases on workplace dynamics.
★ The worst thing you can with difficult people.
★ The role of gossip.
★ Her own habits and changes.
About Amy:
Amy Gallo is a workplace expert who writes and speaks about gender, interpersonal dynamics, difficult conversations, feedback, and effective communication. She works with individuals and teams to help them better collaborate, communicate, and transform their culture to support dissent and debate.

She is the author of two books: Getting Along: How to Work With Anyone (Even Difficult People) and the HBR Guide to Dealing with Conflict. She has written hundreds of articles for Harvard Business Review, where she is a contributing editor. Her writing has been collected in numerous books including ones on feedback, emotional intelligence, and managing others.

For the past three years, Amy has co-hosted HBR’s popular Women at Work podcast, which examines the struggles and successes of women in the workplace

My resources:

Sign up to my Strategic Leader newsletter (http://bit.ly/36WRpri) for stimuli, ideas, guidance and tips on how to lead your team, organisation or self more effectively, delivered straight to your inbox:
If you're not subscribed already do subscribe to my youtube channel (http://bit.ly/3cFGk1k) where you can watch the conversation.
Take the Extraordinary Essentials test (https://bit.ly/3EhSKY5) to identify your strengths and development areas.
For more details about me:
★Services (https://bit.ly/373jctk) to CEOs, entrepreneurs and professionals.
★About me (https://bit.ly/3LFsfiO) - my background, experience and philosophy.
★Examples of my writing (https://bit.ly/3O7jkc7).
★Follow me and engage with me on LinkedIn (https://bit.ly/2Z2PexP)
★Follow me and engage with me on Twitter (https://bit.ly/36XavNI).
My equipment:

★ Shure SM7B Vocal Dynamic Microphone: https://amzn.to/3AB9Xfz
★ Focusrite Scarlett 2i2 3rd Gen USB Audio Interface : https://amzn.to/3AFeA8u
★ 2M XLR Cable: https://amzn.to/3GGxkbf
★ Logitech Brio Stream webcam. https://amzn.to/3EsWt6C
★ Elgato Key Light: https://amzn.to/3Xhiqyh
★ Elgato Light Strip: https://amzn.to/3gyZF8P
★ Riverside.fm for recording podcasts. bit.ly/3AEQScl
★ Buzzsprout Podcasting Hosting gets (listing podcasts on every major podcast platform along with listening analytics. bit.ly/3EBPNTX
[These are affiliate links so I receive a modest commission if you buy them.]

챕터

1. Why does it matter to get along (00:04:41)

2. Where it starts (00:06:51)

3. Most fascinating archetype (00:11:10)

4. How to use the archetypes wisely (00:15:13)

5. Can you change them? (00:17:06)

6. How can I change the dynamic? (00:18:16)

7. Impact of biases (00:22:59)

8. The worst thing you can do (00:27:12)

9. Gossip (00:30:22)

10. Applying the book herself (00:32:40)

11. Habits for best work (00:36:34)