Joe O'Connor, RDT: Claims, Customers and Composition Engines - Why Orchestration is the Key (307)

InsTech - insurance & innovation with Matthew Grant

Is your insurance technology up to speed?

This week on the podcast, we have an insightful conversation with Joe O'Connor, Deputy CEO of RDT. RDT is a well-known software and services provider for the motor insurance industry, with plans to expand into the specialty market. Joe discusses how technology provision has changed over the last decade, what RDT has learned from providing services to general insurers, what the specialty market can learn from achievements in the retail sector, the launch of its new workflow and orchestration platform (ACE), and RDT’s future plans. Learn how RDT has identified a market need, worked with existing customers to build technology to meet those needs, and why they have great hopes for ACE, now that they are ready to "come out to play."

Key talking points include:

• RDT’s transition from traditional software to managed service and SaaS.
• Expanding scope beyond the traditional focus on motor and niche insurance sectors.
• The impact of claims inflation and degradation of claims handling skills.
• The launch of ACE (Agile Composition Engine) and its role in orchestrating insurance processes.
• The importance of ecosystem integration and selective platform partnerships.
• What specialty insurance can learn and leverage from prior investment in technology for the general insurance market.
• Future directions for RDT, including expansion into specialty insurance markets.

Useful links

RDT Whitepaper - This paper explores the impact of technological advancements and customer demands on insurance claims processing, highlighting RDT's ACE platform and various industry trends.

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To find out more about InsTech, our membership and offerings visit www.instech.co or contact us [email protected]

Continuing Professional Development

This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this podcast, you should be able to meet the following Learning Objectives:

• Understand the issues facing claims professionals and the role that technology and automation can play.
• Identify why data and platform ecosystems are so important and how to set about building them.
• Explain the power of orchestration in automating tasks and multi-platform composition

If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 307 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.

To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.