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Ep #108 - How the mindset of people within an organisation affects the client experience
Manage episode 379187828 series 2981772
Dan Bentley and Tracey Newman, Dan Bentley, and Tracey Newman에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Dan Bentley and Tracey Newman, Dan Bentley, and Tracey Newman 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In this episode, Tracey and Dan discuss the mindset required across an organisation to deliver excellent customer experiences.
Here is a taste of what Tracey and Dan cover in the conversation:
- What is a client centric mindset and why is it important?
- Having an organisational understanding that focusing on your clients is the way to improve the organisation
- Why craving client feedback and acting on it is important
- Using client insights to drive strategic decisions
- Understanding the different types of clients you support and their differing needs
Links from the episode:
- Co-design For Impact - Co-design Training: Click here
- The Impacto Consulting website: Click here
- Impacto Consulting on LinkedIn: Click here
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