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Books, Bath and beyond - chatting 'extreme customer service' and bucking retail trends with bookshop Mr B’s Emporium
Manage episode 337838217 series 2870116
Verdant Forrest Productions에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Verdant Forrest Productions 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
There are few places you can escape reality better (on the high street at least) than in a bookshop. Shelves filled with history, memoirs, adventure, sadness, scandal and delight; wonder, joy, pleasure and heartbreak. Books can transport us to another time and remind us that some thoughts and feelings are as old as time itself.
Imagination is at the heart of what makes books and authors so special, of course, but what about the booksellers themselves? Well, it turns out they can be just as imaginative as the authors on their shelves. And that’s what I’ll be exploring this week with two-time winning bookshop Mr B’s Emporium, based in Bath.
I chat to co-founder Nic about extreme customer service and why it matters, how customers respond to world events through their reading habits, why he remains an optimist about the health of the high street and whether writers can truly predict the future…
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