Player FM 앱으로 오프라인으로 전환하세요!
EP46: The churn playbook
Manage episode 495865805 series 2653299
Most SaaS founders pay attention to churn, but beneath the surface of a good or bad churn number, many important details are missed.
In this episode of In Demand, Asia and Kim break down the real story behind churn. What the numbers do and don't tell you and how to dig deeper to uncover the patterns driving customer retention (or loss).
From understanding net revenue retention to running effective churn interviews, this is the ultimate primer on diagnosing and solving churn for your SaaS.
Got a question you’d like Asia to unpack on the podcast? Record a voicemail here.
Links:
38 에피소드
Manage episode 495865805 series 2653299
Most SaaS founders pay attention to churn, but beneath the surface of a good or bad churn number, many important details are missed.
In this episode of In Demand, Asia and Kim break down the real story behind churn. What the numbers do and don't tell you and how to dig deeper to uncover the patterns driving customer retention (or loss).
From understanding net revenue retention to running effective churn interviews, this is the ultimate primer on diagnosing and solving churn for your SaaS.
Got a question you’d like Asia to unpack on the podcast? Record a voicemail here.
Links:
38 에피소드
모든 에피소드
×플레이어 FM에 오신것을 환영합니다!
플레이어 FM은 웹에서 고품질 팟캐스트를 검색하여 지금 바로 즐길 수 있도록 합니다. 최고의 팟캐스트 앱이며 Android, iPhone 및 웹에서도 작동합니다. 장치 간 구독 동기화를 위해 가입하세요.