IDD Leader podcast

IDD Leader

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Ep. 37 - Hired an underperformer: fire them or change them? 13:19

4일 전13:19

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13:19

Anyone involved in management knows the painful decision: "Can this underperforming team member be changed or do I need to let them go?" This episode breaks down the behavioral science of why this dynamic often drags on for too long at IDD agencies (and at many other businesses) and how to quickly implement a system that makes it clear when to help them change and when to cut them loose. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 36 - Stop staff burnout before it starts 12:35

11일 전12:35

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리스트

12:35

Too often, mission-driven organizations end up driving their people into burnout. We've all seen it--but how can you burnout-proof your workforce? In this episode, Nate breaks down the behavioral science of burnout and provides three easy next steps to stop it at your organization. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 35 - The 3-sentence script for any tough employee conversation 13:07

18일 전13:07

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13:07

Sweaty palms and a knot in your stomach? Or a raised voice and regrets later? Whatever your 'style' of handling tough conversations with employees, you can benefit from a clear, 3-sentence script that will help guide you through these uncomfortable moments. In this episode, Nate breaks down the science behind tough conversations with employees and how you can make them easier, less-stressful, and much more effective at bringing about actual change. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 34 - Work/life balance for leaders? From pipe dream to reality 15:24

25일 전15:24

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15:24

Many human services leaders struggle with finding the right balance between work and the rest of life. It's a demanding, heart-and-soul line of work that lends itself to frequent crises which can happen at all hours. And yet, neglecting to promote (or protect) work/life balance for yourself or your staff is a recipe for burnout... and for perpetuating the revolving door of staff and leaders . Instead of telling everyone to suck it up, this episode explores 5 reality-based solutions that promote a healthier work/life balance. It's never going to be the ideal time or the perfect balance. But striving towards a better balance is *the* difference between higher retention vs. higher turnover. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 33 - What Happens When You Invest in Your People? w/ Core Services 41:42

5 weeks 전41:42

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41:42

If you've ever wondered about the long-term impact of investing in your staff, Core Services has been innovative and unrelenting in their efforts... And they are getting a huge return on investment! Executive director Nick Filarelli explains why Core Services "bares their soul" on their website, how they dropped to an astoundingly low vacancy rate, and the ingredients to their staffing secret sauce. This power-packed interview is a MUST WATCH! https://www.coreservicestn.com/ Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 32 - Improve team performance in 15 minutes a day 19:03

6 weeks 전19:03

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리스트

19:03

What if I told you that a zero-dollar, 15-minute strategy could transform your team? Would you believe me? If your frontline supervisors ( or you ) are constantly putting out fires, can't get your team to take initiative, or are the last to know when something's going wrong--this episode is for you. In it, Nate will unpack the art and science of a strategy that will turn these dynamics around so that your staff engage in best practices more frequently and your leadership team stays more in touch with things before they go sideways. This isn't another leadership theory. This is practical and immediately actionable. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 31 - Why most supervisors struggle (and how to change that) 15:45

7 weeks 전15:45

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리스트

15:45

When someone gets promoted to supervisor, it's usually because they had great performance, not necessarily because they had great people skills. Sure, if they have been providing direct support, they will be good at that aspect of people skills, but what about providing feedback, addressing concerns, and asking questions to reduce team drama? It's a different skillset! How can we help make sure that they get it?? In this episode, Nate breaks down the process to move supervisors from "promoted" to "prepared"--and how to reduce the oh-so-frequent struggle that comes with managing people. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 30 - Please Don’t Go: How to Retain Employees (and Supervisors) on the Verge of Quitting 19:25

8 weeks 전19:25

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리스트

19:25

Sometimes, you know they're on the verge. But, is there a way to win them back?? Good news--the answer is yes ! In this episode, Nate will discuss who's worth trying to save, a simple step-by-step process to win them back, and how to proactively build an experience that people don't want to leave. Plus, it covers common stuck spots and how to overcome them. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 29 - Fix the employee experience: 5 small changes with big results 15:53

9 weeks 전15:53

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15:53

When we’re experiencing BIG challenges from high staff turnover, we’re tempted to launch BIG initiatives to solve it. “Let’s add a huge retention bonus!” or “Let’s double-down on DSP Appreciation Week!” Often, these big efforts fall flat. Truth is, the employee experience isn’t fixed in big initiatives–it’s fixed in the day-to-day experience for your employees. But that’s a beautiful thing, because it means you can fix it with small changes. In today’s episode, Nate covers 5 small, easy-to-implement changes that can transform the employee experience at your organization–and can drop your turnover rate quickly. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 28 - Staff empowerment elevates retention w/ DSP Council from Welcome House 35:58

10 weeks 전35:58

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35:58

What does it look like when "employee empowerment" goes beyond corporate catchphrase and actually helps to shape the culture of an organization? In today’s episode, DSP Council members from Ohio-based Welcome House describe how their agency has launched an initiative that has impacted them personally and professionally. If you've wondered how to move the needle on DSP retention and engagement, you'll love hearing from Tasha Moss, Elroy Harris, and Steve Pietrzycki as they share first-hand insights from their work at Welcome House. Learn more about Welcome House at https://www.welcomehouseinc.org/. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 27 - No Good Options? Tough Staffing Decisions for Leaders 26:44

11 weeks 전26:44

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26:44

Sometimes leaders are caught between a rock and a hard place. Would you rather promote an employee who isn't quite ready or roll the dice and try to hire from outside? Would you rather take your time onboarding new hires until they're fully ready or bring faster relief to your already-stretched-thin staff? If you are wrestling with tough staffing decisions--I feel your pain. There are no easy answers. But, thankfully, there are insights from behavioral science and wisdom from lessons learned that can lead to the "least bad" choice--and help guide you to a brighter future. Navigating these dilemmas wisely will save you and your team a ton of headaches. Because, at the end of the day... well sometimes we're just glad it's the end of the day. Resources mentioned in this episode: Ep. 24 - How one provider transformed their onboarding - Interview w/ leaders from VTC Performance Diagnostic Checklist - Human Services Direct Reports with Ongoing Problems--Solved! Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

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Ep. 26 - Turnaround staff turnover in 60 days 12:27

12 weeks 전12:27

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리스트

12:27

What if you only had 60 days to turnaround the high employee turnover at your organization... Could you do it? Where would you start? In this episode, Nate provides 3 strategies to see fast results with lowering your turnover, and no it does not involve retention bonuses or better benefits. Although it takes a little while to see the full impact of today's decisions on your turnover rate, you might be surprised just how quickly the *right* decisions can drop turnover at your organization. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

1
Ep. 25 - Person-centered care for staff: the secret to a less stressful workforce 17:59

13 weeks 전17:59

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리스트

17:59

In the IDD field, we talk a lot about person-centered care for the people we serve—but what happens when we use that same philosophy for our staff? Does it work without making our workforce self-serving? Can it apply to every level within our organization? In this episode, Nate breaks down how to apply a person-centered approach to your employees and your leadership so that you have LOWER stress and IMPROVED staff retention, without just adding one more item on your long leadership to-do list. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

1
Ep. 24 - How one provider transformed their onboarding - Interview w/ leaders from VTC 38:09

14 weeks 전38:09

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리스트

38:09

Want your new hires to have a great onboarding experience? Yeah, that's one thing. But actually pulling it off? That another thing, entirely. In today's interview episode, Nate talks with Scott Burtsfield, Amy Schultz, and Jodi Freitag from Vocational Training Center in Fargo, ND about the incredible results they have seen from their onboarding program: "Roadmap to Success". Get a peak behind the curtain from an innovative and growing human services organization on how to go from concept to full-fledged reality. If you've been looking for a roadmap to elevate the experience for your new hires--this is the episode for you. For more info, check out: https://www.fargovtc.org/ Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

IDD Leader

1
Ep. 23 - Turn around a struggling team with data. It sounds crazy, but... 17:13

15 weeks 전17:13

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리스트

17:13

High turnover (or low-performing) teams are usually struggling with data--either they aren't completing it properly or they're doing it but the results look bad. So how could data help fix things? Most data is outcome data. It's a lagging measure . But when you implement leading measure data, you suddenly help the team see what actions they need to take now, in order to get better outcomes later. And, when done right, it can add a jolt of energy into a struggling team. In this episode, Nate delves into the happiest data your team will take so that you can help them transform from struggling to thriving. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervisor…

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