EP: 218 Alyssa Briggs w/ Any Hour Group - Building the Ultimate Call Center Workforce

HVAC Success Secrets: Revealed

Thaddeus Tondu & Evan Hoffman, Thaddeus Tondu, and Evan Hoffman에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Thaddeus Tondu & Evan Hoffman, Thaddeus Tondu, and Evan Hoffman 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

29d ago 19:03

MP3•에피소드 홈

Live from the Any Hour Group, we were joined by Alyssa Briggs, one of the many key players that make Any Hour a success. Tune in to hear Alyssa's journey from CSR to CCR Manager and the transformative role of specialized roles in customer service.

Here are 3 key takeaways:

1. Embrace Technology and Specialization: As your business grows, leveraging technology and creating specialized roles play pivotal roles in enhancing efficiency and customer service.

2. Invest in Training: Committing to regular and diverse training modes boosts team confidence and competence, paving the way for innovative problem-solving and growth.

3. Focus on People: Prioritizing employee morale and interdepartmental support improves workplace culture and drives profitability through enhanced service delivery.

This was a great conversation about your customer’s first point of contact, so you don’t want to miss it.

Find Alyssa
Website: https://anyhourservices.com/
Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at info@onpurposemedia.ca or 888-428-0662

Sponsored By:
Chirp: https://chiirp.com/hssr
Elite Call: elitecall.net
On Purpose Media: https://www.onpurposemedia.ca/

203 에피소드

#MBA #Entrepreneur #Business #Marketing #Thaddeus Tondu & Evan Hoffman #Evan Hoffman #Thaddeus Tondu #Entrepreneurship #Heating And Cooling #Success Secrets #HVAC