Property Management Masterclass Episode 4: Guest communication

Holiday Cottage Handbook

Holiday Cottage Handbook에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Holiday Cottage Handbook 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

5M ago 19:23

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Property Management Masterclass is a six-part special brought to you by Holiday Cottage Handbook and Your AirHost.
Hosted by Holiday Cottage Handbook's James Varley and featuring Your AirHost Co-Founder, Stefan Hoffelner, the series contains a vast range of expert tips to help short-term rental hosts and property managers build successful and sustainable businesses.
Episode 4 focuses on guest communication.
2:01 Communicate as soon as the guest books
2:21 Find out information about the guest
3:20 Send clear and concise check-in instructions
4:11 Respond quickly (within an hour ideally)
5:10 Automated messaging
6:10 Be flexible in terms of sharing check-in details
7:24 Deliver a great guest experience by asking questions
8:58 Dealing with guests who don’t communicate
10:20 Digital guidebooks
12:34 Video tutorials
14:14 When to communicate with guests during their stay
15:33 Incentivise the good review and direct booking
17:18 Communicate in your rental – try using QR codes
Links:
Register for your free ticket to Your Air Success on Friday 8 November at Six Park Place in London (near Green Park tube station): https://www.holidaycottagehandbook.com/yourairhost
Holiday Cottage Handbook: https://www.holidaycottagehandbook.com/
Your AirHost: https://www.yourairhost.co.uk/
James Varley: https://www.linkedin.com/in/jdsvarley/
Stefan Hoffelner: https://www.linkedin.com/in/stefan-hoffelner-6b360955/
Email the show: james@holidaycottagehandbook.com