AI & Automation-Driven Efficiency: Driving Improvement Across the Healthcare Ecosystem

Healthcare IT Today Interviews

AI and automation are all the buzz in healthcare technology right now. There's a feeling that if you're not doing it, then you're doing something wrong. The challenge for healthcare IT leaders is that they aren't sure the best ways to leverage AI and automation. Plus, they're asking which are real and which aren't truly tested on healthcare problems. To learn more about this topic, we sat down with Chris House, CTO at HealthAxis, to talk about some of the ways they're seeing AI and automation used in healthcare to drive efficiency and empower staff. We start off the interview talking about AI and how HealthAxis is using it to optimize call center operations. Plus, he shares some of the key improvements these AI-driven tools have brought to the customer interactions. This included things like reduced average handle time (AHT) and improved agent productivity. Learn more about HealthAxis: https://healthaxis.com/ Health IT Community: https://www.healthcareittoday.com/