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Customer Support Strategies for a Stress-Free Holiday Season
Manage episode 447434208 series 3565799
Buzzsprout에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Buzzsprout 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
As the holiday season approaches, we are sharing practical tips on how to ensure customers receive timely assistance while giving your support team the chance to rest and celebrate!
From flexible scheduling to balancing half-day shifts and planning early, we discuss Buzzsprout’s approach to managing customer support over the holidays and how you can apply similar strategies to your team.
We hope these insights help you navigate holiday coverage without sacrificing your team’s well-being or customer satisfaction!
We want to hear from you! Share your support stories and questions with us at [email protected]!
To learn more about Buzzsprout visit Buzzsprout.com.
Thanks for listening!
챕터
1. Preparing for Buzzsprout's Team Meetup (00:00:00)
2. Who has made your day recently? (00:02:08)
3. Leave us a review, please! (00:06:30)
4. Navigating Holiday Coverage with a Small Support Team (00:07:27)
5. Our Current Holiday Coverage Strategy (00:15:29)
6. Tips and Strategies for Providing Holiday Coverage (00:17:37)
7. Strategies for Holiday Coverage Expectations (00:22:40)
8. Coverage v. Monitoring (00:28:26)
9. All Company Support (00:31:28)
10. Use Auto Responses Responsibly (00:33:00)
11. SIRL: Email Followups (00:43:40)
22 에피소드
공유
