TEI 294: Crafting Customer Experience and Innovation with The CEO's Time Machine

Global Product Management Talk

Global Product Management Talk is pleased to bring you the next episode of... The Everyday Innovator with host Chad McAllister, PhD. The podcast is all about helping people involved in innovation and managing products become more successful, grow their careers, and STANDOUT from their peers. About the Episode: The experience that customers of our products encounter impacts the value they find in our products. The customer experience is intertwined with customers’ perceptions of value. To explore customer experience, I talked with two people who design the customer experience for theme parks, zoos, museums, and other venues. Part of the conversation is about a recent book they wrote, The CEO’s Time Machine, which uses historical innovations and a story about careful listening to create new innovations for a fictional company. We share useful insights to help innovators in a more personal context in this interview. That is because my guests include the Chief Creative Officer at Creative Principals, Geoff Thatcher, and Designer, Zoe Thatcher, who is his daughter. Consequently, it was fitting for my daughter, Kaitlin, to join me as co-host for this episode.