“I could be walking in Central Park and come up on one of these horse and buggies. I don't think twice about it because I see it as part of the New York attraction. You know, you have the Statue of Liberty, you have Times Square, and you have these romantic horse and buggy things where people get married in the park and they ride these carriages. And tourists, they take these rides in Central Park. It's romantic, it's something beautiful to see. But I never thought for one second that these horses are abused.” – Tracy Winston, juror from Ryder’s trial New York City has a big, visible animal cruelty issue: horses forced to pull carriages, carrying heavy loads for long hours in all types of weather in the middle of chaotic traffic. Three years ago, a carriage horse named Ryder was a victim of this cruelty. He collapsed on a Manhattan street after being worked for hours in the summer heat. Two months later, he was euthanized. His story sparked global outrage. Ryder’s driver, Ian McKeever, was charged with animal cruelty The trial took place a few weeks ago, but McKeever was ultimately acquitted. This conversation is with Edita Birnkrant, the Executive Director of NYCLASS and Tracy Winston, one of the jurors from Ryder's trial. New York’s weak and outdated animal protection laws have not changed since Ryder died— and because of this, another avoidable death that occurred just a week after we recorded this interview. On August 5th, a horse named Lady died while pulling a carriage in Manhattan. This conversation is about accountability, about corruption and about what happens when justice fails the most vulnerable. It's too late for Ryder and Lady. But it is not too late to act. If you live in New York, please call your City Council members and tell them it’s time to bring Ryder’s Law, Intro 967, up for a vote and pass this vital bill to protect carriage horses from suffering and death on the city’s streets. To find your council member, go to: https://www.speciesunite.com/ny-horse-carriage-petition NYCLASS: https://nyclass.org/…
George Dfouni discovered his passion for hotels as a child when he frequently accompanied his mother on exotic trips to Europe and the Middle East. It was soon thereafter that Mr. Dfouni realized that he would have a lifelong career in the hospitality industry doing what he enjoys most- catering to the needs of the discerning traveler.
George Dfouni discovered his passion for hotels as a child when he frequently accompanied his mother on exotic trips to Europe and the Middle East. It was soon thereafter that Mr. Dfouni realized that he would have a lifelong career in the hospitality industry doing what he enjoys most- catering to the needs of the discerning traveler.
In this episode, George Dfouni Hotelier explores the vital role of inclusion in enhancing guest satisfaction. He discusses how understanding diverse backgrounds, training inclusive teams, and designing accessible spaces create meaningful guest experiences that drive loyalty. A powerful conversation for anyone in the hospitality industry.…
George Dfouni Hotelier , highlights the importance of balancing cultural sensitivity with global hospitality standards. He shares real-life experiences that show how understanding local customs can transform a guest’s stay. True hospitality goes beyond rules, it’s about making people feel seen, respected, and at home.…
George Dfouni shares his insights on what it truly takes to build a strong hospitality brand. From guest experience to staff culture, reputation, and storytelling—he breaks it down in simple terms. A must-listen for hotel owners, managers, and anyone in hospitality.
In this podcast, George Dfouni shares how technology is transforming the hotel industry. With over 25 years of experience, he explains how tools like mobile check-in, smart rooms, and data-driven decisions are improving guest experiences and hotel operations. Simple, real stories show how tech and hospitality can work together to create better, faster, and more personal service.…
George Dfouni ’s strategies for elevating independent hospitality revolve around one core idea: leveraging what makes you unique. By emphasizing real identity, individual service, intelligent technology, experiences to remember, and team growth, independent hotels can not only keep up, but excel, in a saturated marketplace. With the right approach, small can indeed be mighty—and truly memorable.…
George Dfouni reveals how tailored guest experiences can drive loyalty and success. He shares practical tips on leveraging customer data, staff training, and personal touches to transform hospitality operations and create unforgettable stays that stand out in a competitive market.
George Dfouni ’s approach to hospitality management centers around the idea that communication is the backbone of every successful hotel or resort. From interacting with guests to coordinating behind-the-scenes operations, strong communication ensures consistency, quality, and satisfaction. By investing in communication skills and fostering a culture of openness and clarity, hospitality leaders can build stronger teams, improve service delivery, and ultimately elevate the guest experience.…
At the core of George Dfouni ’s philosophy is the belief that hospitality is more than service; it's a feeling. When guests feel seen, valued, and cared for, they remember the experience and often share it with others. In today’s competitive hospitality industry, delivering this emotional connection is what sets great properties apart from the rest. And as George Dfouni proves, making guests feel at home is always good business.…
George Dfouni ’s solutions are not just reactive, they're visionary. He doesn't just fix what’s broken; he anticipates future trends and reshapes hospitality norms. By focusing on people, embracing technology, and setting high standards, he continues to inspire a new generation of hospitality leaders. His ability to solve common problems with clarity, empathy, and strategy cements his place as a respected leader in the global hospitality space.…
George Dfouni ’s approach to hospitality is a masterclass in balancing tradition with innovation. By prioritizing people both guests and staff, embracing technology, and staying agile in a dynamic market, he has created a model for sustainable excellence. His strategies not only enhance guest satisfaction but also elevate the entire hospitality experience, setting a high standard for the industry.…
George Dfouni ’s contributions to the hospitality industry, particularly in the independent hotel sector, are nothing short of transformative. His leadership, innovative strategies, and passion for personalized experiences have redefined boutique hospitality, making independent hotels a preferred choice for modern travelers. As he continues to push the boundaries of hospitality, his legacy will undoubtedly shape the future of independent hotels for years to come.…
George Dfouni ’s insights serve as a guide for industry professionals looking to elevate their establishments and create extraordinary guest experiences. By focusing on these key elements, hospitality leaders can ensure long-term success and maintain a competitive edge in a constantly evolving industry.…
George Dfouni ’s guide explores the essential steps to building a thriving career in hospitality management. From education and experience to networking and innovation, this insightful piece highlights key strategies for success. Aspiring professionals will gain valuable knowledge on industry trends, leadership skills, and career advancement opportunities in this dynamic field.…
Hospitality management is a dynamic and multifaceted industry that requires a combination of leadership, customer focus, operational efficiency, and adaptability. George Dfouni Hotelier ’s insights highlight the importance of delivering exceptional guest experiences while maintaining strong business fundamentals. As the industry continues to evolve, successful hospitality managers will be those who embrace change, prioritize service excellence, and continuously strive for innovation.…
George Dfouni ’s expert insights into hospitality management provide a roadmap for businesses looking to elevate their standards. From strong leadership and guest-centric service to operational efficiency, innovation, and a thriving company culture, his approach ensures sustainable success in an ever-competitive industry.…
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