))
From Complaints to Compliance: How Data Shapes Financial Institutions & CFPB Power [LinkedIn Live Part 2]
Manage episode 445597507 series 3587390
McCarthy Hatch에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 McCarthy Hatch 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In this episode of Financial Forward, hosts Camie Keilen and Jim delve into the evolution and impact of the Consumer Financial Protection Bureau's (CFPB) data-driven complaints enterprise.
They discuss the transformation of regulatory practices through complaint data, the role of evolving taxonomies, and the proactive use of data to tackle regulatory challenges. The episode also covers the differences in enforcement approaches, highlighting how AI and technologies aid in real-time complaint analysis, and the importance of timely, independent data analysis for banks.
Reflecting on the early days of the CFPB, the hosts share insights on the serious approach towards complaint investigations and the integration of customer complaints into compliance programs, emphasizing strategies for regulatory compliance and customer satisfaction.
00:00 Introduction to CFPB's Complaints Enterprise
01:05 The Role of Data in Financial Complaints
04:20 CFPB's Impact on Financial Institutions
06:45 Regulatory Change Management Insights
11:39 Challenges in Complaint Response
17:47 The Value of Real-Time Data Analysis
18:16 AI in Financial Institutions: Opportunities and Challenges
19:54 Outsourcing Data Analysis: A Strategic Move
21:33 The Lag in Complaint Analysis
24:45 The Role of Customer Inquiries
26:16 Special Handling Channels and Crossover Rates
27:32 The CFPB's Investigation Process
33:26 Reflections and Takeaways
34:30 Conclusion and Final Thoughts
More from Jim:
LinkedIn: https://www.linkedin.com/in/mccarthyhatch/
https://www.mccarthy-hatch.com/
Podcast is managed and produced by MicMoguls
11 에피소드
공유
