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Experience Leadership - The Small Business Podcast
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Manage series 3353342
Marc Haine에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Marc Haine 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
…
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200 에피소드
모두 재생(하지 않음)으로 표시
Manage series 3353342
Marc Haine에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Marc Haine 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
…
continue reading
200 에피소드
모든 에피소드
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1 How to Turn Disengagement Around with the Power of Humour 51:02
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Fixing Workplace Disengagement with Humor and Connection with Beth Sherman Workplace disengagement is draining businesses of productivity, connection, and creativity. With only 33% of the US workforce engaged (Gallup, 2023), the costs are staggering: high turnover, absenteeism, and a workplace culture stuck in survival mode. 🛎 In this episode of Marc Haine Live, we’re joined by Beth Sherman, a seven-time Emmy Award-winning comedy writer, speaker, and comedian, to explore how humour can transform workplace communication and engagement. From writing for The Late Show with David Letterman and Ellen to performing for troops in Iraq, Beth shares her expert insights on how humour can build trust, foster connection, and create a thriving work environment. In this episode, you’ll discover: ✅ Why disengagement is costing businesses billions—and what to do about it. ✅ How to use humour to strengthen team collaboration and morale. ✅ The psychology of humour: Why it works in building genuine connections. ✅ Simple, actionable tips to start using humour at work immediately (even if you don’t think you’re funny). Featured Takeaways: • Learn to spot disengagement before it becomes a business problem. • Unlock the power of humour to nurture relationships and enhance productivity. • Avoid common pitfalls of humour in the workplace—maintain credibility and psychological safety. 🔗 Ready to transform your workplace? Book a 30-minute discovery call with Beth Sherman: https://calendly.com/bethsherman/conn... 🎥 Don’t miss this eye-opening and laugh-packed episode! Subscribe now for more expert advice on leadership, employee engagement, and creating extraordinary workplace experiences. #WorkplaceEngagement #Leadership #HumorAtWork #EmployeeRetention #MarcHaineLive Connect with Beth https://www.bethsherman.com/ / beth-sherman ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932 🗓️ https://meetwith.marchaine.com Marc@MarcHaine.com http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/M asterofExperiences TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.…
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1 Fixing Leadership Toxicity: A Guide for Front-Line Managers with Dr. Laura Lovett 45:57
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Transforming Toxic Workplaces: Insights for Middle Managers with Dr. Laura Lovett In this powerful episode of Marc Haine Live, we’re joined by the incredible Dr. Laura Lovett—an organizational psychologist, keynote speaker, and expert on workplace psychology—to tackle one of the most expensive and emotionally draining challenges in business today: toxic bosses. Toxic leaders don’t just impact team morale—they affect productivity, increase turnover, and cost businesses billions annually. But here’s the catch: sometimes, these toxic behaviors are unintentional. How can leaders recognize these behaviors in themselves or others? And more importantly, how can employees and organizations protect themselves from the fallout? 💡 In this episode, you’ll learn: ✔️ How to identify the warning signs of toxic leadership. ✔️ The difference between a difficult boss and a toxic one. ✔️ What toxic workplace dynamics cost businesses and careers. ✔️ Actionable steps to regain control, make a career exit plan, or transform leadership styles. About Laura Dr. Laura Lovett is a globally recognized thought leader in workplace psychology and the host of the acclaimed podcast Where Work Meets Life™. With nearly 25 years of experience, she’s helped thousands of professionals and organizations build thriving, healthy workplaces. Learn more about her work at https://drlaura.live . Connect with Laura https://drlaura.live/ LinkedIn: https://www.linkedin.com/in/drlaurahambley/ Facebook: https://www.facebook.com/Dr.Laura.whereworkmeetslife Twitter: https://x.com/DrLaura_ Instagram: https://www.instagram.com/Dr.Laura__/ TikTok: https://www.tiktok.com/@drlaura__ ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932 🗓️ https://meetwith.marchaine.com Marc@MarcHaine.com http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/M asterofExperiences TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.…
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1 The 4 Rooms Formula: Build Resilient Teams and Boost Productivity with Cate Collins 51:21
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Loosen your leadership underwear & increase productivity with Cate Collins 🚨 Burnout Alert! Are you unknowingly driving away your best employees and customers because you’re too burned out to show up as the leader they need? 🛎 In this episode of Marc Haine Live, we tackle one of the biggest, most expensive problems facing leaders today: burnout and its ripple effect on your team, customers, and bottom line. Joining us is Cate Collins, a leadership expert with over 25 years of experience inspiring leaders and teams across the globe. Cate shares her groundbreaking 4 Rooms Resilience Formula, a proven blueprint to help leaders reclaim their well-being, build resilience, and create thriving, engaged workplaces. About Cate Cate Collins inspires leaders and their teams to loosen their underwear to be more confident, more courageous and more resilient. She is a recovered, burned-out leader who has worked with thousands of leaders across the globe for the past 25 years. Her clients include the US Army, GM, Ministry of Transportation, Ministry of Finance, Mental Health Hospitals, not-for-profits and businesses of all sizes. Her sweet spot is team retreats. She has facilitated retreats for over 20 years. She hosted a Female leadership retreat in Costa Rica, Arizona and across Canada. Her extensive health background, as former executive director handpicked to train with Jack Canfield, Chicken Soup for the Soul and The Success Principles' author, keeps her current with the work-life challenges her clients experience. Connect with Cate catecollins.com and powerfuljourney.com LinkedIn - / catecollins Facebook - / powerfuljourney Instagram - Instagram (@powerfulcate) Youtube - Cate Collins ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932 🗓️ https://meetwith.marchaine.com Marc@MarcHaine.com http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/M asterofExperiences TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.…
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1 Secrets to Better Leadership: Why Your Questions Matter More Than Answers with Sean Grace 42:33
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Unlocking Success Through Curiosity: An Essential Guide to Powerful Questions for Business Leaders with Sean Grace Ever wonder why your team’s meetings seem to go in circles? Or why innovative ideas seem to fizzle out before they even reach the whiteboard? Here’s the kicker: most business leaders think they’re great communicators, yet crucial insights slip through the cracks every day. 🛎 In this episode of Marc Haine Live, guest Sean Grace, author of The Art of the Question, discusses the underutilized power of great questions—questions that aren’t just about filling silences but about driving deeper connections, sparking innovation, and creating real breakthroughs. About Sean Sean Grace is a leading communication consultant, speaker, and author of The Art of the Question, a breakthrough book that explores how the right questions can transform leadership and team dynamics. With a rich background in sales, leadership training, and even the creative arts, Sean has spent over two decades helping top organizations develop their leaders through the power of effective questioning. His work is rooted in the belief that great leaders don’t just provide answers—they ask the questions that spark insight, encourage growth, and drive lasting change. Sean’s methods draw on his unique combination of expertise in business and the arts, blending principles from fields like jazz improvisation and critical thinking to foster collaboration and innovation. His questioning techniques and 3-phase model offer leaders a practical framework for engaging their teams, solving complex problems, and creating an environment where everyone’s voice is heard. From Fortune 500 companies to budding entrepreneurs, Sean’s approach has helped countless leaders harness curiosity as a tool for achieving extraordinary results. Connect with Sean Website: PeakLuma.com LinkedIn: linkedin.com/in/seangrace Twitter: @SeanGrace_ Book on Amazon: The Art of the Question Email: info@peakluma.com ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932 🗓️ https://meetwith.marchaine.com Marc@MarcHaine.com http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/M asterofExperiences TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.…
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1 Stop Losing Customers! Secrets to Effective Customer Support with Charlotte Ward 48:24
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Beyond the Call: Building Long-Term Customer Loyalty with Charlotte Ward Is your customer support building loyalty—or driving customers away? 🛎 In this episode of Marc Haine Live, we dive deep into the true cost of customer support with the brilliant Charlotte Ward. If you’re a business operator or manager looking to transform your customer support into a loyalty-building machine, this episode is a must-watch. Discover how to prevent costly customer churn and make support your secret weapon for success! About Charlotte Charlotte Ward has spent nearly 30 years delivering, defining and leading exceptional customer care and support experiences. She’s worked on the front line in a heated call centre environment, and loved it. She’s led remote, highly technical teams working on deeply bespoke implementations, and loved it. She loves talking with people about customer support, and helping them deliver the best they can, for their customers. She’s currently Director of Support at Snowplow, and also host of the Customer Support Leaders podcast. Connect with Charlotte 💼 LinkedIn: / charlottecward 🌐 Website: customersupportleaders.com #CustomerSupport #CustomerExperience #MarcHaineLive #CharlotteWard #CustomerLoyalty #CustomerServiceTips #CX #CustomerRetention #businessgrowthhacks ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932 🗓️ https://meetwith.marchaine.com Marc@MarcHaine.com http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/M asterofExperiences TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.…
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1 Unlock Your Team’s Potential with Simple Mindfulness Tools with Lori Saitz 42:04
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How to Create Focused, Resilient Teams with Zen Leadership with Lori Saitz Are distractions and stress sabotaging your team’s productivity? 🛎 In this episode of Marc Haine Live, we dive into the billion-dollar problem that’s costing businesses across America over $650 billion every year—employee distraction. When your team is mentally checked out, it impacts everything from focus and creativity to productivity and client relationships. Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com About Lori Lori Saitz is the leading authority on improving productivity and engagement through workplace well-being. She is the founder of the Zen Leadership Program for Results Focused Professionals. With a comprehensive background in wellness and communication strategies, Lori helps executives create focused, resilient, and collaborative teams that can move projects forward with less stress and drama. Listen to Lori on her own podcast too, called Fine is a 4-Letter Word, where she engages guests in conversations about how they've grown from a time in their lives when things were decidedly NOT fine. Lori is currently living nomad life while cat sitting in states across the southeast U.S. You can often find her in the weight room at the gym. She also loves cupcakes, Thai food, and classic rock music. Connect with Lori https://zenrabbit.com/ LinkedIn: / lorisaitz Instagram: / zen_rabbit Facebook personal: / lorisaitz Facebook business: / zenrabbit Twitter: / zenrabbit YouTube: / zenrabbitvideo ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932 🗓️ https://meetwith.marchaine.com Marc@MarcHaine.com http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/M asterofExperiences TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.…
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1 How to Build Authority and Grow Your Brand with Jill Burk 41:39
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Boost Your Business with Digital Magazines with Jill Burk Are you struggling to build authority, expand your audience, or find a marketing tool that doesn’t drain your time and budget? 🤔 In this episode of Marc Haine Live, we sit down with Jill Burk from MagCast to talk about an often-overlooked solution that could completely flip how you approach marketing—digital magazines. 📖💡 Jill shares how easy it is to create your own digital magazine (seriously, you don’t need to be a publishing pro!) and explains why it’s one of the smartest ways to position yourself as a leader in your field. Plus, we’ll dive into how a magazine can literally become a profit center for your business, turning your competitors into collaborators and attracting a global audience without breaking a sweat. 🌍💼 About Jill Jill Burk is the Director of Outreach for MagCast, a leading digital magazine platform that empowers entrepreneurs and business owners to create, publish, and profit from their own digital magazines. With a background in running her own successful business for over 20 years, Jill brings a wealth of real-world experience to the table, helping others build authority and grow their brand through digital publishing. Her passion for supporting entrepreneurs, particularly women and newcomers, shines through in her work. Jill’s expertise lies in showing business owners how to take control of their messaging, engage their audience, and turn marketing efforts into a sustainable profit center. With her hands-on approach and strategic insights, she has helped countless businesses unlock new revenue streams and strengthen their market presence. Jill is not only a leader in digital publishing but also an advocate for using innovative tools to help business owners thrive. Her mission is to make the process of creating a digital magazine accessible, efficient, and profitable for everyone, regardless of industry or experience level. Connect with Jill If you'd like to learn more about how digital magazines can transform your business or have questions for Jill, you can connect with her in the following ways: Email: jburk@magcast.co for inquiries or to schedule a chat. MagCast Website: Visit magcast.co and book a consultation through the Calendly link to explore how MagCast can work for you. LinkedIn: Simply search for Jill Burk and send her a message. ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932 🗓️ https://meetwith.marchaine.com Marc@MarcHaine.com http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/M asterofExperiences TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.…
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1 Get Noticed: Why Your Business Needs a Podcast with Darren Saul 53:09
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The Power of Podcasting for Your Business with Darren Saul 🔊 Struggling to Get Your Business Noticed? In this episode of Marc Haine Live, we sit down with podcasting powerhouse Darren Saul to explore why your business might be flying under the radar—and how podcasting can change that. Whether you’re a business operator, manager, or entrepreneur, this episode is packed with actionable insights to help you elevate your brand, generate content, and achieve serious business results. 🎙️ What You’ll Learn: • Why podcasting is no longer a “nice-to-have” but a “must-have” for brand awareness. • The essential tech setup you need to start your podcast without breaking the bank. • How to prepare, produce, and promote your podcast effectively. • Why podcasting is the ultimate content generation tool, providing endless opportunities for written, audio, video, and graphic content. • How podcasting can lead to unexpected collaborations and business opportunities. 🔥 Don’t Miss Out: • FREE Ultimate Podcast Guidebook: Download Now • FREE Webinar: 9 Great Ways to Monetize Your Podcast: Sign Up Here https://suspendedanimation.com.au/ About Darren Darren Saul is a Serial Podcaster, Strategist, Trainer, Coach, Keynote Speaker and Student of Human Attention. He started heavily utilising the Power of Podcasting to build his photography business and was so amazed with the results he never looked back! He is now a Podcast Junkie who consults with organisations to help them get serious business results integrating Podcasting into their marketing strategy. A PODCAST IS NOT JUST A “NICE TO HAVE” ANYMORE - IT IS A "MUST HAVE"! Darren loves people and loves to share the insights, stories and knowledge he has gained over the years. He is very passionate about helping others develop, get results and feel fulfilled as marketers and entrepreneurs! Connect with Darren https://suspendedanimation.com.au/ https://www.youtube.com/channel/UCvqogVAOcxF-7_-BfSybedw?view_as=subscriber https://www.facebook.com/SuspendedAnimationPodcasting https://www.linkedin.com/in/suspendedanimation/ ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932 🗓️ https://meetwith.marchaine.com Marc@MarcHaine.com http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/M asterofExperiences TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.…
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1 Transform Customer Experience: From Fixing to Innovating with Katie Stabler 52:56
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Unlock CX Success: Why Innovation Beats Fixes with Katie Stabler Many businesses are pouring time, money, and energy into Customer Experience (CX) but only end up maintaining the status quo. 🛎 In this episode of Marc Haine Live, we’re joined by CX expert Katie Stabler to tackle one of the biggest challenges facing businesses today—wasting time and resources on fixing problems instead of driving real innovation in customer experience. 📣 About Katie Stabler: Katie Stabler is the founder of Cultivate Customer Experience, co-author of Amazon’s #1 best-seller Customer Experience 2, and recognized as one of the top 20 Global CX Thought Leaders. She’s worked with industries across the globe to help businesses elevate their customer experience from reactive fixes to true innovation. 🔗 Connect with Katie: Website: cultivatecustomerexperience.com LinkedIn: Katie Stabler Instagram: customer_experience_cultivator ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932 🗓️ https://meetwith.marchaine.com Marc@MarcHaine.com http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/M asterofExperiences TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.…
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1 Science-Backed Solutions for Employee Fatigue with Dr. Labib Ghulmiyyah 37:13
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Boost Employee Energy & Productivity with Dr. Labib Are you tired of being tired? In today's fast-paced business world, chronic fatigue among employees has become a silent productivity killer. It’s draining your team, slashing innovation, and costing your company a fortune. 🛎 In this episode, I sit down with Dr. Labib Ghulmiyyah, the creator of the Vitality Formula, to tackle one of the biggest threats to workplace success—employee fatigue. Dr. Labib's science-based approach reveals the hidden energy drains lurking in your office and offers practical steps to restore vitality. About Dr. Labib DR. LABIB GHULMIYYAH Founder, VITALITY FORMULA ™ Global Physician, Keynote Speaker & Corporate Health Consultant Dr. Labib Ghulmiyyah, more known as Dr Labib is an Associate Professor and a double board-certified Obstetrician-Gynecologist & Maternal-Fetal Medicine specialist. His journey began with earning his medical degree in Lebanon, followed by training in the United States. Dr. Labib's academic career includes serving on the faculty at the American University of Beirut, where he was the residency program director for over 10 years and Head of the Maternal-Fetal Medicine division. Upon relocating to the United States, Dr. Labib currently serves as the Medical Director at Pediatrix Medical Group. His expertise extends beyond traditional medicine. He is a certified Functional/Integrative medicine practitioner, educator, and keynote speaker. His research contributions are significant, with over 50 peer-reviewed published articles. He has also authored three books aimed at empowering people to minimize toxic exposure. In recent years, Dr. Labib’s focus has expanded to helping people and organizations regain vitality and live life to its fullest. This passion led him to create the Vitality Formula, an innovative approach to transforming lives on both individual and organizational levels. His perspective shift was catalyzed by the Beirut Port explosion in 2020 and his personal battle with fatigue. Through keynote speeches, workshops, and consultations, Dr. Labib guides individuals and organizations to assess their Net Vitality Score, apply targeted improvements, and enhance overall well-being. While continuing his work in high-risk obstetrics, Dr. Labib is dedicated to helping people and organizations rediscover their zest for life, exploring how they can reclaim energy and live to their fullest potential. Connect with Dr. Labib www.drlabibg.com Instagram: @drlabibghulmiyyah linkedIn labib gulmiyyah ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932 🗓️ https://meetwith.marchaine.com Marc@MarcHaine.com http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/M asterofExperiences TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.…
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1 How High-Performance Meditation Can Transform Your Leadership with Kira Leskew 44:52
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Double Your Productivity with Just 30 Minutes a Day: Meditation for Entrepreneurs with Kira Leskew Are you feeling overwhelmed, stressed, or just completely burnt out as a business owner? You’re not alone—over 90% of people are in the same boat, and if you’re a leader, these challenges are probably dragging you and your business down. 🛎 In this episode of Marc Haine Live, Kira Leskew, a meditation and intuition master for business, joins me to break down how the right meditation practices not only reduce stress but can also solve those “unsolvable” business problems—some you didn’t even know existed. Kira offers a free quiz to identify stress and leadership blind spots, and if you’re ready to learn how to implement this practice, you can connect with her on LinkedIn or visit her website at theeagleinstitute.net. About Kira Kira is a former elite athlete and serial entrepreneur. She is also a meditation master. She covers Stopping Stress to Extremely High-Performance Mind for Business. Kira has discovered, through training thousands of businesspeople and athletes, that specific techniques work to stop stress in the mind and the human nervous system and get into a high-performance mind without taking an extensive sabbatical. Kira has been nominated 2x for RBC Canadian Woman Entrepreneur of the Year for Start-Ups. Kira also holds a JonahTM in Theory of Constraints, one of only 2 to ever given the privilege to complete a private program by The Goldratt Institute. Kira has been teaching meditation for business for more than 8 years. Connect with Kira https://www.theeagleinstitute.net/ / kira-leskew ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932 🗓️ https://meetwith.marchaine.com Marc@MarcHaine.com http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/M asterofExperiences TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.…
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1 Why Your Company Culture Is Sabotaging Success with Chris Dyer 51:17
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7 Pillars of a High-Performance Workplace with Chris Dyer Is your company’s culture quietly sabotaging your success? 🛎 In this episode of Marc Haine Live, Marc sits down with culture expert and author Chris Dyer to uncover the hidden problems in company culture that are draining your productivity, driving away top talent, and costing you big time. Chris shares why many leaders don’t realize their culture is either pushing them forward or pulling them backward—and there's no neutral ground. Are you unintentionally fostering a toxic work environment or creating a place where your people thrive? About Chris Chris Dyer is a renowned speaker, author, and consultant specializing in company culture and leadership. As the author of "The Power of Company Culture," Chris has helped countless organizations build thriving, high-performance workplaces. With over two decades of experience, he’s known for his practical, actionable insights that empower leaders to transform their company culture, boost productivity, and improve employee retention. Chris regularly shares his expertise through keynote speeches, podcasts, and workshops, making him a sought-after authority on business culture and leadership. Connect with Chris chris@chrisdyer.com Website: www.chrisdyer.com LinkedIn: linkedin.com/in/chrisdyer007 Instagram: @chrisdyer007 TikTok: @chrisdyer007 YouTube: Chris Dyer - Company Culture Expert Twitter: @chrisdyer007 ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932 🗓️ https://meetwith.marchaine.com Marc@MarcHaine.com http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/M asterofExperiences TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.…
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1 Simple Ways to BOOST Your Human Capital ROI with Susan Mazer 38:47
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Strategic Employee Investments: Key to Unlocking Enhanced Business Profitability with Susan Mazer Many businesses grapple with the dilemma of viewing labour costs strictly as a financial burden rather than recognizing them as a potential investment. This narrow perspective can stifle growth, erode employee morale, and ultimately hinder long-term sustainability. 🛎 In this episode, we explore how redefining labour costs as strategic investments rather than mere expenses can transform a business's culture, enhance employee satisfaction, and significantly boost overall organizational performance. About Susan A co-founder of Healing HealthCare Systems, Susan E. Mazer earned her Ph.D. in Human and Organizational Development from Fielding Graduate University, where she also holds a Master of Arts degree. She was previously awarded a graduate fellowship to Stanford University where she completed her Master of Arts in Musicology. Prior to her work in healthcare, she had a full-time career as a jazz harpist, performing with Dallas Smith, and such notables as Ahmad Jamal, Frank Sinatra, Natalie Cole, and Julio Iglesias. She continues to perform and, in 2024, was featured in jazz events in Mumbai, India. Susan’s accomplishments in healthcare include bringing the issue of hospital noise to the forefront of hospital concern through accredited educational programs for nurses and presentations at conferences. This year, she was the Keynote speaker at the 12th Annual Conference on Medication Safety in Abu Dhabi, UAE, where she spoke on the use of music to design healing environments, pain and the patient environment, and did a two-hour workshop on The Patient Experience as an Ecosystem. She is considered an expert in the field of privacy and HIPAA. She is a well-published author, having written articles and whitepapers for major healthcare journals and periodicals focusing on noise in hospitals, speech privacy, patient safety, and other related topics. Susan has been featured on “Good Morning America” as a hospital noise expert. She is a member of the American Gerontological Society, Global Society for Arts in Health, Environmental Design Research Association (EDRA), Beryl Institute Speakers Bureau and Resource Advisory Council. She was the 2023 recipient of the Caring Science Visionary Leadership Award from the Watson Caring Science Institute. As of this month, she is the newest member of the Board of Directors of the Watson Caring Science Institute. Healing HealthCare Systems was founded in 1992 by Susan Mazer and Dallas Smith with the launch of The C.A.R.E. Channel. Until then, no relaxation programming had been produced specifically for patient television for the full 24-hour patient day. (View our 25th anniversary video and timeline!) Now available in more than 1,000 healthcare facilities around the world, The C.A.R.E. Channel’s stunning nature video and original instrumental music provide a therapeutic tool for use at the patient bedside, waiting areas, and public spaces in acute care hospitals, residential care facilities. Connect with Susan Www.healinghealth.com www.mazerandsmith.com www.linkedin.com/in/susanmazer www.youtube.com/susan mazer ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932 🗓️ https://meetwith.marchaine.com Marc@MarcHaine.com http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/M asterofExperiences TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.…
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1 How to Support Your New Managers for Long-Term Success with Ross Saunders 49:58
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The Real Reason New Managers Fail (And How to Fix It) with Ross Saunders Your top performer just accepted a promotion. She’s incredible, and you’re confident she’ll excel in her new role, guiding her team to achieve the same level of success she has. Or will she? Your top performers are great at their jobs, but managing a team? That's a whole new ballgame! 🛎 In this episode of Marc Haine Live, Marc sits down with Ross Saunders to dive into one of the biggest, most expensive challenges businesses face—why your best employees often become your worst managers—and what’s really going on beneath the surface. Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com About Ross By day, Ross is a privacy and governance specialist, working with companies and their employees to safeguard personal information, implementing programs at a global scale, and training managerial champions across the board. But by night, Ross has a passion project which is helping new managers succeed in the roles that they have recently been promoted to, regardless of their industry. His book, “This is NOT what I signed up for”, is a personal account of successes and failures (without all the flashy academic frameworks and models) that details and teaches the skills you need to succeed as a first-time manager. This has spawned coaching, several upcoming courses, and a second edition of the book covering new skill sets in an evolving world. Ross holds a master’s degree in the management of technology and innovation, and has been managing managers across industries and disciplines for more than a decade. Connect with Ross www.thisisnotwhatisignedupfor.com instagram.com/rossgsaunders linkedin.com/in/rgsaunders Find out what kind of Delegator you are and get Marc's 15 point Delegation Checklist. Take the quiz now: https://zurl.co/eJxl ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932 🗓️ https://meetwith.marchaine.com Marc@MarcHaine.com http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/M asterofExperiences TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.…
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1 The Critical Need for Improving the Emotional Agility of Leaders with Matthew Norton 50:12
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Why Leaders Need Emotional Agility Now with Dr. Matthew Norton Are you struggling with high turnover, disengaged employees, or just plain old burnout in your team? Chances are, the issue isn’t just about skills or strategy—it’s about Emotional Agility. 🛎 In this episode of Marc Haine Live, we sit down with Dr. Matthew Norton, the Strengths-Based Leadership and Culture Coach, to uncover the hidden factor that’s quietly derailing your business and costing you more than you think. About Matthew Matthew Norton has been a business owner and leader since 1983. He’s an expert in human behaviour and helps people understand how and why they do what they do. His lifelong passion is providing insights and strategies that guide people to fulfill their purpose and achieve the success they’re seeking in themselves and the people they hire. He is the creator of numerous innovative assessments that provide unique insights into people’s key strengths and signature styles, leading to improved interpersonal understanding, communication and collaboration. The strategic applications of these assessments result in improved relationship dynamics as well as business breakthroughs achieved by optimizing leaders and their teams. He is the founder/owner of PeoplePlusPurpose.com and, more recently, the People Plus Purpose Coach Certification Training Program to equip and empower an army of coaches to facilitate high-level personalized business and life breakthroughs. Matthew lives in La Mesa with his wife and best friend, Judy. They’ve been married since 1988 and have five children and seven grandchildren through a very complicated blended family. Connect with Matthew https://peoplepluspurpose.com/ Linkedin - linkedin.com/in/matthew-norton-bb901a7 Instagram - / peoplepluspurpose Facebook - / peoplepluspurpose ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932 🗓️ https://meetwith.marchaine.com Marc@MarcHaine.com http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/M asterofExperiences TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.…
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