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John Reynolds: Rehumanizing interactions between IT and end users
Manage episode 377671326 series 3408792
Fleet Device Management에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Fleet Device Management 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Show notes:
John Reynolds navigates a unique approach to modern IT as the Head of IT at Pleo. Culture and interactions with humans come first in order to truly enable users to do their work. Join us on this episode as John talks about how their team works to put people first.
Topics discussed:
- How John Reynolds got into their professional career
- Creating an IT team from scratch for growth
- Emotional healing with IT teams
- Allowing IT to enable users to get their work done
- “Invisible when we can be, and unmissable when we should be”
- Reducing escalation friction
- Letting people talk to IT like they talk to everyone else
- Standardizing processes for IT logistics in hybrid workforces
- The future of IT
Where to get in touch:
Try Fleet
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