Chris Featherstone Talks About Building Omnichannel Virtual Assistants

Seth Earley & Chris Featherstone, Seth Earley, and Chris Featherstone에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Seth Earley & Chris Featherstone, Seth Earley, and Chris Featherstone 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

Earley AI Podcast «
Chris Featherstone Talks About Building Omnichannel Virtual Assistants - Episode 1

2+ y ago 57:07

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Many companies are turning to chatbots and virtual assistants to improve customer experience and increase operational efficiency. In the past text and voice channels were distinct. Now, tools and technologies are emerging to support omnichannel virtual assistants that seamlessly blend text and voice. However, voice and text interactions are quite different and have specialized design requirements.
In this episode, Chris and Seth talk about core principles for building chat and voice assistants and review key considerations for each channel.

How true intelligent virtual assistants (IVA’s) differ from chatbots
The unique challenges of designing for voice
Selecting the right problems to solve with IVA’s
Skills and talents needed for success
Getting past stumbling blocks in order to scale

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