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156. How to Design Effortless Customer Experience and Remove Roadblocks | Greg McKeown (Replay)
Manage episode 455845113 series 2907625
Are complex processes hindering your ability to deliver exceptional customer service? Stacy Sherman and Greg McKeown dive into the power of simplifying work for better outcomes. They debunk assumptions that equate "easy" with "lazy," discuss creating effortless experiences, and highlight reducing complexity through the lens of Amazon's customer-centric case study. Learn the critical importance of aligning solutions with actual customer needs and the necessity of validating assumptions directly with consumers to drive impactful results without burnout. Embrace effortlessness in leadership to foster relationships that yield significant returns. Learn more at DoingCXRight.com
163 에피소드
Manage episode 455845113 series 2907625
Are complex processes hindering your ability to deliver exceptional customer service? Stacy Sherman and Greg McKeown dive into the power of simplifying work for better outcomes. They debunk assumptions that equate "easy" with "lazy," discuss creating effortless experiences, and highlight reducing complexity through the lens of Amazon's customer-centric case study. Learn the critical importance of aligning solutions with actual customer needs and the necessity of validating assumptions directly with consumers to drive impactful results without burnout. Embrace effortlessness in leadership to foster relationships that yield significant returns. Learn more at DoingCXRight.com
163 에피소드
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1 163. Voice Of Customer Truth: Why Customers Really Leave | Tzachi Ben-Sasson 30:19
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1 162. How to Increase Prices the Right Way—While Keeping Customers Loyal | Stacy Sherman 8:52
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1 161. How To Retain Your Best People During Challenging Times | Lisa Kaplowitz 30:17
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1 160. Revolutionize Customer Service with AI: How to Make $1M Without Extra Hires | Eric Skeens 31:15
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1 159. Predictable Revenue in Unpredictable Times: Strategies for CX Success | Aaron Ross 30:18
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1 158. Why Your Company Needs a Chief Design Officer (And What They Actually Do) | Mauro Porcini 35:03
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1 157. Lessons from 2024: Designing CX That Keeps Customers Coming Back in 2025 17:06
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1 156. How to Design Effortless Customer Experience and Remove Roadblocks | Greg McKeown (Replay) 39:50
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1 155: Mastering Emotional Intelligence to Drive Team Performance & CX Excellence| Daniel Goleman (A past favorite) 34:09
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1 154. Customer Service ROI - The Numbers Behind Loyalty | Neal Topf 28:58
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1 153. Earning Customer Loyalty, Not Just Sales, For Revenue Growth | Stacy Sherman + Fred Reichheld 15:42
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1 152. When Machines Become Customers – Navigating the New Normal (Repeat) 30:34
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1 151. Maximize Customer Lifetime Value -The Power of Deep Specialization | Corey Quinn 23:50
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1 150. How To Measure Customer Loyalty: NPS & Beyond | Rob Markey (Replay) 26:50
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1 149. Maximize Customer Loyalty - 3 Strategies To Boost Employee Accountability | Stacy Sherman 10:37
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