A Deep Clean and Deeper Connections with Prestige Carpet and Tile Care

Dino Service Bros Podcast

Ever wondered what it takes to turn a family business into a thriving enterprise? Join us for a heartfelt conversation with David, Brad, and Brian from Prestige Carpet and Tile Care as they share their journey from humble beginnings in Northern Utah to becoming leaders in the carpet cleaning industry. You'll hear Brian recount an unforgettable cleanup for an elderly couple that underscored the profound impact of their work, demonstrating the resilience and dedication required for success. Discover how Brian's father's dual career in carpet cleaning and psychology instilled an entrepreneurial spirit, and how Brian's diverse job experiences before rejoining the family business shaped his approach to leadership.
Working with family comes with its own set of challenges and rewards, as Brian reflects on valuable lessons learned over the years. From his father's unique payment strategy that taught the value of hard work to the heartwarming stories of taking their own children to job sites, you'll gain insights into the rich tapestry of their family dynamics. The discussion also delves into the complexities of business expansion, the idea of franchising, and the public perception of trades like carpet cleaning and plumbing. Brian's transition to taking over the family business, supported by his father-in-law and his dad's continued passion for counseling, adds a layer of depth to their inspiring story.
Customer care is at the heart of Prestige Carpet and Tile Care's success, and this episode emphasizes how genuine kindness and connection set them apart. You'll be moved by personal stories of elderly clients who find comfort in the care they receive and learn about the nuances of carpet cleaning that go beyond mere technicalities. The conversation also covers the importance of certifications, eco-friendly cleaning methods, and the evolving tools of the trade. From client retention strategies to the power of online reviews and marketing, Brian and his team provide a comprehensive look at what it takes to build a trusted, customer-centric business in the service industry.
Find Dino Service Pros here:
https://www.dinoservicepros.com/
Contact Dino here:
435-236-4568
Find Prestige Carpet & Tile Care:
Email: [e-mail]
Instagram: https://www.instagram.com/prestigecarpetandtilecare/
Facebook: https://www.facebook.com/prestigecarpetandtilecare
Contact Prestige here:
Call or Text: [phone]
#FamilyBusiness #Entrepreneurship #CarpetCleaning #BusinessGrowth #CustomerService #BusinessSuccess #stgeorgesmallbusiness #saintgeorge #stg
[00:00:00] Intro.
[00:09:52] Family Business Growth and Transition.
[00:18:22] Customer-Centric Business Approach.
[00:23:15] Home Cleaning and Upholstery Care.
[00:30:38] Carpet Cleaning Certification and Stories.
[00:37:19] Eco-Friendly Carpet Cleaning Methods.
[00:47:05] Client Retention and Online Marketing.
[00:52:31] Networking and Customer Reviews.
[01:03:38] Marketing Strategies and Customer Relationships.