Mastering Warehouse Efficiency: Thomas Bennett from PeopleVox on Scaling Fulfillment Operations

Digital Supply Chain Talk for SME's

Tom from PeopleVox discusses warehouse management and the challenges brands face when scaling up their fulfillment operations. He explains that the triggers for considering a warehouse management system (WMS) include the need for more efficiency, reducing warehouse labour costs, and improving inventory accuracy. Tom also highlights the importance of timing and planning when implementing a WMS, as it can take anywhere from a few weeks to several months depending on the complexity of the implementation. He emphasises the value of working with a WMS provider who understands the pain points and goals of the business. Peoplevox specializes in warehouse management systems for e-commerce businesses. They offer nine different picking methods to improve warehouse efficiency and handle data management. The system is particularly beneficial for larger brands with high turnovers and complex operations. Returns are a significant challenge for e-commerce brands, and Peoplevox helps streamline the process. They also provide ongoing support and customer success to ensure clients are getting the most out of the system. The implementation process involves an initial call, tech stack review, software demonstration, and proposal. Peoplevox charges an implementation fee and a monthly fee that is only realised once the client is live and benefiting from the system.

Takeaways

• Warehouse management systems (WMS) can help brands improve efficiency, reduce labour costs, and achieve accurate inventory management.
• The triggers for considering a WMS include the need for more efficiency, reducing warehouse labour costs, and improving inventory accuracy.
• Implementing a WMS can take anywhere from a few weeks to several months, depending on the complexity of the implementation.
• Working with a WMS provider who understands the pain points and goals of the business is crucial for a successful implementation. Peoplevox specializes in warehouse management systems for e-commerce businesses, offering nine different picking methods to improve efficiency.
• The system is particularly beneficial for larger brands with high turnovers and complex operations.
• Returns are a significant challenge for e-commerce brands, and Peoplevox helps streamline the process.
• The implementation process involves an initial call, tech stack review, software demonstration, and proposal.
• Peoplevox charges an implementation fee and a monthly fee that is only realised once the client is live and benefiting from the system.

Chapters
00:00
Introduction

03:12
Overview of Warehouse Management and PeopleVox

07:06
Triggers for Considering a Warehouse Management System

09:32
Challenges in Scaling Up and Moving Warehouses

14:14
Timing and Planning for a Successful WMS Implementation

19:00
Optimising Warehouse Efficiency

20:27
Streamlining Returns

22:13
Incorporating Tactile Investment into E-commerce

24:12
Exploring Peoplevox's Content and Offerings

25:34
Diverse Brands Utilizing Peoplevox

26:29
Integration with Other Systems

31:09
Ongoing Support and Customer Success

32:30
Implementation Process of Peoplevox
PeopleVox - https://www.peoplevox.com/
Thomas Bennett - https://www.linkedin.com/in/thomas-bennett-570667b3/

Your host is Matt Flanagan.
Got a question for him reach out at [e-mail]