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Ep#30: A Human Centered View of Privacy Law
Manage episode 417941223 series 3444958
Dr. Dani Chesson and Designer Peter Allan, Dr. Dani Chesson, and Designer Peter Allan에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Dr. Dani Chesson and Designer Peter Allan, Dr. Dani Chesson, and Designer Peter Allan 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
How might we use privacy law to build trust with customers? Often regulations are viewed as an obligation, something organizations need to comply with to stay out of legal trouble. However, what if regulations can be more than that? What if regulations can provide us a way to build trust and create better experiences for customers? In this episode, Dr Dani and Designer Peter are joined by Rali Andreeva, a thought leader who helps organizations demystify privacy to improve customer experience.
In this episode, you will
• understand the intent of privacy law
• discover how to build customer trust with privacy
• learn simple ways to get started
About Our Guest
Rali helps teams simplify privacy, mitigate risks, and build trust by embedding privacy in the customer experience. With 20+ years of marketing, loyalty, and data and insights experience across retail, FMCG, and banking, she brings a customer and business perspective to an area often dominated by legal and compliance expertise.
She speaks at events, runs training sessions and facilitates workshops, as well as providing coaching for senior leaders and teams. You can connect with Rali on LinkedIn https://www.linkedin.com/in/ralica-andreeva/
챕터
1. Ep#30: A Human Centered View of Privacy Law (00:00:00)
2. Navigating the Maze of Privacy Law (00:00:07)
3. Navigating Privacy and Ethical Dilemmas (00:09:39)
4. Simplifying Privacy Policies for Better Trust (00:17:38)
5. Data Ethics and Customer Experience (00:32:55)
6. Peak End Theory in CX Design (00:39:22)
37 에피소드
공유
