EP#23: Oral, Visual, Written, Does How You Tell A Story Matter? DESIGN THINKER podcast

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Ep#45: Where Human-Centered Design Meets Systems Thinking 1:07:01

2일 전1:07:01

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리스트

1:07:01

The inspiration for this podcast came from a question posed by Ian Scott, a longtime listener and friend of the podcast. Ian asked, "What's your view on human-centered systems thinking?" In this episode, Dr Dani and Designer Peter explore the intersection of human-centered design and systems thinking. In this episode, you will • Understand how these approaches work together to deliver better solutions. • Learn how to leverage these holistic approaches in your work • Discover practical strategies for integrating these practices…

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Ep#44: Design Thinking in Action - The SWAT Approach to Business Transformation 1:05:47

12일 전1:05:47

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1:05:47

When Fonterra - a dairy cooperative in Aotearoa New Zealand - faced a critical workforce shortage, the usual ways of working weren't going to deliver the outcomes they needed. Enter the SWAT approach to business transformation - a fit-for-purpose, multi-disciplinary way to tackle critical business challenges. In this episode, Dr Dani and Designer Peter welcome Suzie Lewisham - People and Culture Director for the COO division at Fonterra, for an inside look at their award-winning approach to transforming business at pace. In this episode, you will • Learn about the SWAT approach to transforming business at pace • Understand how creating a fit-for-purpose approach unlocks faster, smarter solutions to critical business challenges • Discover how to bring together multi-disciplinary teams to break through silos and accelerate progress You can connect with Suzie Lewisham on LinkedIn. Suzie and Dr Dani have captured their learnings and process from this award-winning work in a white paper, which you can access at designthinkerinstitute.com/swatapproach…

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Ep#43: Collaboration Fatigue - How to Fix the Most Overrated Buzzword in Business 59:50

13 weeks 전59:50

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59:50

Has collaboration become a catch-all solution, losing the focus and impact it was meant to deliver? In this episode, Dr. Dani and Designer Peter unpack why collaboration often feels more like a burden than a boost. They explore how overuse and misuse have turned it into an overrated buzzword and what teams can do to bring intention and effectiveness back to colloboration. In this episode, you will • Understand why collaboration fatigue is holding teams back. • Learn how to identify when collaboration is necessary—and when it’s not. • Discover actionable strategies to balance solo and group work for better results.…

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Ep#42: The Manager's Guide to Coaching, Driving Performance One Conversation at a Time 55:58

17 weeks 전55:58

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55:58

In this episode of the Design Thinker Podcast, Dr Dani and Designer Peter are joined by Dr John Bennett, a leading scholar-practitioner, executive coach, and professor at the McColl School of Business, Queens University of Charlotte. John, author of The Manager’s Guide to Coaching for Change, brings nearly three decades of experience in helping leaders transform their approach to team performance. In this episode, you will • Understand what coaching is and what it is not • Learn about the skills managers need for coaching • Discover the positive impact of a six-minute coaching conversation John's new book, The Manager's Guide to Coaching for Change, is now available on Amazon and other major retailers.…

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Ep#41: What Can Skydiving Teach Us About Leadership? 56:52

19 weeks 전56:52

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56:52

In this episode, Peter steps into the spotlight, recounting how his skydiving experiences shaped his perspective on courage, self-talk, goal-setting, and teamwork. As Peter Peter reflects on this skydiving journey, he draws parallels between skydiving and working in organizations. In this episode, you will • discover the power of visualization for driving outcomes • understand the importance of finding your community • learn how the ritual of regular debrief can drive productivity and performance…

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Ep#40: How Lessons from Design School Helped Me Drive Results in the Corporate World 55:51

20 weeks 전55:51

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55:51

In this episode, Dr. Dani shares her nontraditional career path from aspiring law student to graphic designer to leading corporate transformations. A two-time university dropout, Dani discovered design while on the path to law school, which led her to attend design school and hone her passion for designing solutions. She explains how the lessons from design school became the foundation for driving impactful results in the corporate world. In this episode, you will • discover how design principles can drive business outcomes • learn how embracing constraints leads to better problem-solving • understand why empathy and curiosity are key to unlocking solutions…

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Ep#39: Power of the Pause: Why Taking a Break Matters 1:00:29

23 weeks 전1:00:29

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1:00:29

In a world that glorifies busyness, breaks are dismissed as unimportant and a barrier to productivity. However, this isn't actually the case. In this episode, Dr. Dani and Designer Peter discuss the often overlooked but essential practice of pausing. They explore the power of micro, mini, and mighty pauses and discuss how intentional breaks can increase productivity, creativity, and mental clarity. In this episode, you will: • learn about three types of pauses the micro, the mini, and the mighty • understand how breaks can increase your brain's capacity to problem-solve • discover practical ways to incorporate pauses into your daily routine…

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Ep#38: What to do about perfectionism 47:09

24 weeks 전47:09

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47:09

Do you struggle with perfectionism? Is it holding you back? In this episode, Dr. Dani Chesson and Designer Peter Allan explore how perfectionism hinders progress and keeps us trapped in a cycle of self-doubt and share tips on how to break free from the trap. In this episode, you will • understand the difference between helpful and harmful perfectionism • learn practical techniques to move from overthinking to action • discover how iteration and empathy can break the perfectionism cycle…

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Ep#37: Why your customer experience will fail if you ignore EX 52:23

25 weeks 전52:23

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52:23

We often focus on creating a seamless customer experience (CX), but what happens when we ignore employee experience (EX)? In this episode, Dr. Dani and Designer Peter dive into the often-overlooked connection between EX and CX, exploring why great customer experiences depend on happy, engaged employees. In this episode, you will: • understand the direct relationship between employee experience and customer satisfaction • learn why neglecting EX leads to higher turnover, lower productivity, and poor CX outcomes • discover practical ways to improve EX and elevate your overall business performance…

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Ep#36: What it Takes to Win in Customer Experience 59:35

28 weeks 전59:35

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59:35

Customer Experience (CX) is vital for businesses in the 21st century, but do we know what we mean when we say CX? In this episode, Dr Dani and Designer Peter explore CX. In this episode, you will • understand what CX is and what it is not • learn why CX is a vital aspect of business success • discover how to design and operationalize a winning CX…

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Ep#35: The Anatomy of an Experience 50:47

28 weeks 전50:47

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50:47

Experience — a term that's become ubiquitous in business, but do we really know what we mean when we say Customer Experience, Employee Experience, Patient Experience, and the like? In this episode, Dr Dani and Designer Peter explore the anatomy of an experience. In this episode, you will: • learn what is meant by experience • understand the macro and micro-moments that shape an experience • discover practice insights on designing an experience…

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Ep# 34: Emotions: What are they good for anyway? 35:56

29 weeks 전35:56

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35:56

Emotions are central to the human experience, influencing every aspect of our personal, professional, and social lives. They are complex and multifaceted, shaping how we perceive and interact with the world. Research suggests that up to 95% of our decisions are driven by emotions, underscoring their powerful impact on our choices. In this episode, you will: • understand the definition of emotions • discover the role of emotions in designing solutions • learn about frameworks and tools to explore and navigate emotions…

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Ep#33: Are You Ready for the BANI World? 1:01:35

33 weeks 전1:01:35

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1:01:35

Have you heard of BANI? Are you ready for it? The term VUCA (Volatility, Uncertainty, Complexity, Ambiguity) was coined in the 1980s to describe the context of the world. Four decades later, is this term still relevant? The term BANI (Brittle, Anxious, Non-linear, Incomprehensible) was coined in 2020 to describe the current environment. In this episode, Dr Dani and Designer Peter explore BANI. In this episode, you will • learn about the concept of BANI • understand the relevance of Design Thinker capabilities in a BANI world • get practical tips on applying Design Thinker capabilities…

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Ep#32: Informed Consent: The Ethical Backbone of Design Research 51:11

41 weeks 전51:11

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51:11

What are the ethical obligations of design research? In this episode, Dr Dani and Designer Peter explore the importance of informed consent when doing design research. From historical examples like the Tukaseegee experiments to contemporary design research, this episode explains why it is important for participants to fully understand their involvement in any research activity. In this episode, you will • understand the ethical obligations when carrying out design research • learn the "how-tos" of informed consent, including the key topics that need to be covered • hear real-life examples of how to customize the informed consent process so it is fit for the purpose…

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Ep#31: Reducing the Risk of Innovation with Discovery 45:16

43 weeks 전45:16

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45:16

What is discovery work? How does it help reduce risk and deliver better outcomes? In this episode, Dr Dani and Designer Peter dive into the "how-to" of discovery work to explain what it is, why it is important, and tips on how to get started. In this episode, you will • discover the importance of discovery work • learn how to get started with discovery • hear stories of how discovery work has influenced the outcome of projects…

DESIGN THINKER PODCAST

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Ep#30: A Human Centered View of Privacy Law 40:14

44 weeks 전40:14

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40:14

How might we use privacy law to build trust with customers? Often regulations are viewed as an obligation, something organizations need to comply with to stay out of legal trouble. However, what if regulations can be more than that? What if regulations can provide us a way to build trust and create better experiences for customers? In this episode, Dr Dani and Designer Peter are joined by Rali Andreeva, a thought leader who helps organizations demystify privacy to improve customer experience. In this episode, you will • understand the intent of privacy law • discover how to build customer trust with privacy • learn simple ways to get started About Our Guest Rali helps teams simplify privacy, mitigate risks, and build trust by embedding privacy in the customer experience. With 20+ years of marketing, loyalty, and data and insights experience across retail, FMCG, and banking, she brings a customer and business perspective to an area often dominated by legal and compliance expertise. She speaks at events, runs training sessions and facilitates workshops, as well as providing coaching for senior leaders and teams. You can connect with Rali on LinkedIn https://www.linkedin.com/in/ralica-andreeva/…

DESIGN THINKER PODCAST

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Ep#29: Design Thinking is Dead...Or Is It? 38:27

45 weeks 전38:27

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리스트

38:27

Over the past several years, the relevance of design thinking has come under scrutiny. Is it a fad that has run its course? Is design thinking still useful? In this episode, Dr Dani and Designer Peter dive into these questions. In this episode, you will • explore how design thinking has evolved over the years • learn about what is working and what is not • discover what needs to happen next…

DESIGN THINKER PODCAST

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Ep#28: Navigating Organizational Tensions with Design Thinker Capabilities 1:02:01

47 weeks 전1:02:01

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1:02:01

Organizational tensions are inevitable and become increasingly complex as organizations scale. In this episode, Dr Dani and Designer Peter discuss the three most common organizational tensions and strategies for navigating them. In this episode, you will • discover the three most common organizational tensions that keep teams stuck • learn how to leverage Design Thinker Capabilities to navigate organizational tensions • understand the benefits and pitfalls of tensions…

DESIGN THINKER PODCAST

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EP#27: Context: The meaning at the center of everything 43:51

52 weeks 전43:51

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43:51

Context plays a pivotal role in shaping our understanding of the world. From everyday conversations to pondering the meaning of life, context is at the center of meaning-making. An action that might seem irrational can be perfectly reasonable when you understand the context. What does context mean for Design Thinkers? Why is it important to the practice of Design Thinking? Join Dr Dani and Designer Pete as they explore the meaning of context for design work. In this episode, you will • learn how to define context • know the importance of context in solving problems • understand how context applies to design thinking…

DESIGN THINKER PODCAST

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EP#26: The Past, Present, and Future of Design Thinking 54:29

1 year 전54:29

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54:29

Design Thinking, where did it come from? How is it being used today? What will its purpose be in the future? Join Dr Dani and Designer Peter as they delve into the history of Design Thinking and explore its prospects. In this episode, you will • Learn about the roots of Design Thinking • Hear stories of how Design Thinking is being applied today • Understand the future potential of Design Thinking…

DESIGN THINKER PODCAST

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EP#25: Design Thinking: What is it? How can it help? 35:59

1 year 전35:59

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리스트

35:59

What is Design Thinking? In this back-to-basics episode, Dr Dani and Designer Peter define Design Thinking. In this episode, you will • learn about how Design Thinking is defined • understand why Design Thinking is important • hear examples of how Design Thinking can help

DESIGN THINKER PODCAST

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Ep#24: Accepting the Inescapable Reality of Failure with Podcast Guest Chris Taylor 1:05:53

1 year 전1:05:53

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1:05:53

Do you struggle with accepting failure as an opportunity for growth? In this episode, Dr Dani and Designer Peter are joined by Life and Business Coach Chris Taylor, author of the book Avoiding Propeller Blades. In this episode, you will • learn the power of accepting failure as an inevitability when trying something new • hear stories about how quickly recovering from failure led to personal and professional growth • understand the importance of reframing failure for success About Our Guest Chris Taylor is a Life and Business Coach who works with leaders to overcome barriers holding them back. Raised in Newcastle upon Tyne, a Geordie. On leaving school, he put his tail on the donkey of engineering and obtained two engineering degrees in chemical and environmental engineering. He worked as an engineer and manager for international consulting firms in the UK before immigrating to New Zealand in 2003. His move to New Zealand was accompanied by a career change from engineering to coaching. In 2024, Chris published his first book, Avoiding Propeller Blades. To learn more about Chris and get your copy of his book visit: https://avoidingpropellerblades.com/…

DESIGN THINKER PODCAST

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EP#23: Oral, Visual, Written, Does How You Tell a Story Matter? 33:29

1 year 전33:29

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33:29

How do you know the best way to get others to resonate with the story you want to tell? In the final episode of our series on storytelling, Dr Dani and Designer Peter explore the three modes of storytelling; oral, visual, and written. In this episode, you will • learn about the three modes of storytelling • understand how to select the right mode for the right audience • hear examples of how to tailor your story for the audience…

DESIGN THINKER PODCAST

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Ep#22: The Tale of Grandma Sue and Other Stories We Share with Each Other 1:02:07

1 year 전1:02:07

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1:02:07

Storytelling is everywhere. It shapes the culture of our families, social groups, and organizations. In part two of our series on storytelling, Dr Dani and Designer Peter explore how stories can motivate action in organizations. In this episode, you will • hear about how the stories we share shape culture • understand how stories inspire action • learn about different storytelling frameworks…

DESIGN THINKER PODCAST

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Ep#21: Shhh, Gertrude I'm Speaking - Reframing the Stories We Tell Oursevles 39:58

1 year 전39:58

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39:58

Ever wonder how the stories you tell yourself might be holding you back? In this episode, Dr Dani and Designer Peter explore how the stories we tell ourselves might be holding us back from designing solutions. In this episode, you will • hear examples of the stories we repeat to ourselves that keep us stuck • understand how to identify the stories that are no longer serving you • learn how to reframe the stories we tell ourselves so they help you move forward…

DESIGN THINKER PODCAST

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Ep#20: The Desirability Lens - Will anyone actually buy it? 58:43

1 year 전58:43

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58:43

The third of a three-part series on the three lenses of design thinking, this episode explores the desirability lens. In this episode, you will be able to understand what desirability means and why it is important learn the techniques Design Thinkers use to identify desirability hear real-world examples of how to put desirability into practice So, let's dive in to explore how the desirability lens helps to create solutions that people will actually buy.…

DESIGN THINKER PODCAST

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Ep#19: The Viability Lens - Is it more than just cabbage soup? 48:53

1 year 전48:53

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48:53

The second of a three-part series on the three lenses of design thinking, this episode explores the viability lens. In this episode, you will be able to understand the key questions to consider when assessing a solution for viability learn how the viability lens contributes to better solutions hear real-world examples of applying the viability lens So, let's dive in to explore how to apply the viability lens to create better solutions.…

DESIGN THINKER PODCAST

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Ep#18: The Feasibility Lens: Is it something we can conceivably do? 40:06

1 year 전40:06

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40:06

The first of a three-part series on the three lenses of design thinking, this episode explores the feasibility lens. Join Dr Dani and Designer Peter as they take an in-depth look at feasibility. In this episode, you will be able to • learn about the five components of feasibility • understand how ignoring feasibility can lead to impractical solutions • hear real-world examples of the feasibility lens in action From theory to practice, let's dive into how to bring bold ideas into existence through the feasibility lens.…

DESIGN THINKER PODCAST

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Ep#17: Empathetic Exploration: A game-changer for creating what people really want 53:13

2 years 전53:13

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53:13

Empathetic Exploration, are you using this capability to deliver what customers really want? In this episode, Dr Dani and Designer Peter take a deep dive into understanding the specific way that design thinkers use empathy. In this episode, you will be able to learn about the research that informs how design thinkers use empathy understand the importance of Empathetic Exploration when developing solutions know how to apply Empathetic Exploration in your work hear real-world examples of Empathetic Exploration in action From improving patient care in hospitals to organizing your kitchen, Empathetic Exploration has practical and impactful implications for solving problems. Tune-in to discover how Empathetic Exploration can be a game-changer for you.…

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Ep#16: How will AI transform human-centered design? 51:23

2 years 전51:23

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51:23

Ever wondered how AI will transform human-centered design? In this episode, Dr Dani and Designer Peter explore this question, raising their own concerns and curiosities about how AI will change the landscape for human-centered design. Key questions explored in this episode could AI create solutions that serve them and not us? will AI make us dumber not smarter? would AI free us up to do more meaningful work? Beyond just the technical implications of AI, this discussion explores the need to rethink our practices, question our biases, and how AI and human creativity can work hand in hand.…

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DESIGN THINKER PODCAST « » EP#23: Oral, Visual, Written, Does How You Tell a Story Matter?

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1. EP#23: Oral, Visual, Written, Does How You Tell a Story Matter? (00:00:00)

2. Exploring Modes of Storytelling (00:00:07)

3. The Power of Visual Storytelling (00:11:59)

4. Effective Business Storytelling Strategies (00:25:15)