Behind the Tech: How Dialogue Design Really Works (Deep Learning with PolyAI podcast, Ep. 82)

Deep Learning with PolyAI

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Ever wonder what really makes an AI voice feel human? In this episode of Deep Learning with PolyAI, an all-star panel from our dialogue design and engineering teams takes you behind-the-scenes to share how the hardest part of CX automation actually works.
From latency and personalization to multichannel design and our in-house Raven model, they break down the science (and the art) behind building conversational AI agents that are actually worth talking to.
You’ll learn:
✅ Why dialogue design is notoriously hard, and how PolyAI cracked it
✅ The key factors that make conversations “buttery smooth”
✅ How omnichannel and LLM-powered design are changing everything
✅ What’s next for dialogue design, from multimodal to configurable latency
PolyAI's Jenn Cunningham guest hosts for this episode, moderating a discussion between Arkadiusz Kwapiszewski, Eshan Singhal, and Harry Swanson.

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