Rebroadcast Of Moments Of Truth: CX Mini Masterclass – E46 Decoding The Customer podcast

Julia Ahlfeldt, Certified Customer Experience Professional, Julia Ahlfeldt, and Certified Customer Experience Professional에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Julia Ahlfeldt, Certified Customer Experience Professional, Julia Ahlfeldt, and Certified Customer Experience Professional 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

Decoding the Customer »
Rebroadcast of Moments of Truth: CX Mini Masterclass – E46

5y ago 8:48

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This CX Mini Masterclass explains customer “Moments of Truth”. Show host and customer experience expert, Julia Ahlfeldt, shares where the concept came from, and how you can use your understanding of Moments of Truth to improve customer journeys and foster loyalty. These moments can make or break a customer journey, so if you’ve heard this term used as a buzzword, but want to learn how to translate jargon into business results, then this episode is for you.

Enjoy the best of the archive

The podcast is currently on hiatus and will be back with new content later this year. In the meantime, I’ve curated a highlight reel of my favorite past shows to share with listeners.

Want to keep learning about CX?

If you’d like to checkout more of these CX Mini Masterclasses or listen to my longer format CX expert interviews, check out the full listing of episodes for this CX podcast.

Decoding the Customer is a series of customer experience podcasts created and produced by Julia Ahlfeldt, CCXP. Julia is a customer experience strategist, speaker and business advisor. She is a Certified Customer Experience Professional and one of the top experts in customer experience management. To find out more about how Julia can help your business achieve its CX goals, check out her customer experience advisory consulting services (including VOC research and customer insight) or get in touch via email.

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#Business #Customer Experience #Julia Ahlfeldt, Certified Customer Experience Professional #Certified Customer Experience Professional #Julia Ahlfeldt