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What is CX Automation? | CXOTalk #855
Manage episode 445338533 series 3446759
Michael Krigsman에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Michael Krigsman 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In episode 855 of CXOTalk, we talk with Dan Bodner, Founder and CEO of Verint, to explore how artificial intelligence is transforming customer experience (CX) automation in contact centers.
The conversation presents practical strategies for CX Automation: integrating AI to enhance customer satisfaction, reduce operational costs, and convert contact centers into revenue-generating assets.
Dan shares real-world examples, such as automating call summaries with AI to improve efficiency and using AI-powered coaching bots to assist agents in real-time. By embedding AI into existing workflows, companies can augment their workforce seamlessly, leading to more effective operations and better customer experiences.
Key Takeaways:
Dan Bodner is the Founder and CEO of Verint, a leading Customer Experience Automation company. Since starting Verint in 1994, Dan has been at the forefront of leveraging AI to revolutionize customer engagement, helping organizations enhance satisfaction while optimizing costs.
Don't forget to subscribe to CXOTalk for more expert discussions on leadership, AI, and the digital economy!
Subscribe: www.cxotalk.com/subscribe
Read transcript and key points: www.cxotalk.com/episode/what-is-cx-automation
LinkedIn: www.linkedin.com/company/cxotalk
Twitter: twitter.com/cxotalk
If you found this video valuable, please like, share, and leave a comment below. We'd love to hear your thoughts!
#CXAutomation #AI #CustomerExperience #Verint #ContactCenter #CXOTalk #ArtificialIntelligence #BusinessGrowth #DigitalTransformation #CustomerSatisfaction
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The conversation presents practical strategies for CX Automation: integrating AI to enhance customer satisfaction, reduce operational costs, and convert contact centers into revenue-generating assets.
Dan shares real-world examples, such as automating call summaries with AI to improve efficiency and using AI-powered coaching bots to assist agents in real-time. By embedding AI into existing workflows, companies can augment their workforce seamlessly, leading to more effective operations and better customer experiences.
Key Takeaways:
- Enhance Customer Experience and Efficiency with AI: Implement AI solutions to automate routine tasks, allowing agents to focus on delivering personalized service.
- Seamless Integration of AI Tools: Embed AI into current processes to assist agents without disrupting their workflow.
- Augment, Don't Replace, Human Agents: Use AI to support and enhance agent capabilities, fostering effective collaboration.
- Start Small and Scale Up: Begin with limited AI initiatives to quickly demonstrate value and expand based on measurable outcomes.
Dan Bodner is the Founder and CEO of Verint, a leading Customer Experience Automation company. Since starting Verint in 1994, Dan has been at the forefront of leveraging AI to revolutionize customer engagement, helping organizations enhance satisfaction while optimizing costs.
Don't forget to subscribe to CXOTalk for more expert discussions on leadership, AI, and the digital economy!
Subscribe: www.cxotalk.com/subscribe
Read transcript and key points: www.cxotalk.com/episode/what-is-cx-automation
LinkedIn: www.linkedin.com/company/cxotalk
Twitter: twitter.com/cxotalk
If you found this video valuable, please like, share, and leave a comment below. We'd love to hear your thoughts!
#CXAutomation #AI #CustomerExperience #Verint #ContactCenter #CXOTalk #ArtificialIntelligence #BusinessGrowth #DigitalTransformation #CustomerSatisfaction
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