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The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179
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Rick Denton에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rick Denton 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
🎤🎞️How to ACTUALLY create impact “The one with the catalyst (not crusader)” with Megan Burns Founder Experience Enterprises in CX Passport Episode 179🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:26 Going from customer rhetoric to ACTION
6:42 Different generations approach to technology
9:27 Don’t prove the ROI of CX?
16:45 Experience leadership and change management
21:51 1st Class Lounge
23:44 Deliver tangible business value through customer experience
28:33 Word Nerd Wednesday
30:17 Contact info and closing
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com
✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Megan LinkedIn: https://www.linkedin.com/in/meganburns/
Book Recommendation - The Catalyst: How to Change Anyone's Mind by Jonah Berger
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