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The one where offboarding matters - Gary Marra CX #OpenToWork E190
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Rick Denton에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rick Denton 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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🎤🎞️This month’s CX #OpenToWork seeker in “The one where offboarding matters” with Gary Marra in CX Passport Episode 190🎧 What’s in the episode?...
CHAPTERS
0:00 Gary Marra's background in financial services
1:19 Importance of customer experience in Gary's career
3:12 High-profile client relationships and business impact
6:12 Client retention and significance of offboarding
10:12 Employee experience's effect on customer experience
14:12 Onboarding large clients: best practices
15:52 Gary's travel dreams and personal interests
22:12 Employee experience's direct link to business results
26:12 Gary's future plans and entrepreneurial ventures
29:12 Final thoughts and contact information
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Episode resources:
Gary Marra LinkedIn: https://www.linkedin.com/in/gary-marra/
Blog: www.marracxhub.com
Gary golf YouTube channel: https://www.youtube.com/@gforce41
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