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Episode 7: How Simplr is disrupting the BPO industry
Manage episode 359248736 series 3447443
Simplr is a new type of BPO. It blends AI and human agent support in a way that most BPOs would never consider. I sincerely believe that BPOs that do not adopt a similar business model will start to lose chat, email, and SMS support clients in the near future.
In this episode we talk about how AI is:
- Allowing shared agents to perform on par, or better than, traditional dedicated agents;
- Making attrition an irrelevant data point; and
- Drastically reducing the cost of digital (email, chat & SMS) support while providing a superior customer experience.
To learn more about John Walter, you find him on LinkedIn here: https://www.linkedin.com/in/jowalter/
To learn more about Daniel Rodriguez, you can find him on LinkedIn here: https://www.linkedin.com/in/drodriguez4/
47 에피소드
Manage episode 359248736 series 3447443
Simplr is a new type of BPO. It blends AI and human agent support in a way that most BPOs would never consider. I sincerely believe that BPOs that do not adopt a similar business model will start to lose chat, email, and SMS support clients in the near future.
In this episode we talk about how AI is:
- Allowing shared agents to perform on par, or better than, traditional dedicated agents;
- Making attrition an irrelevant data point; and
- Drastically reducing the cost of digital (email, chat & SMS) support while providing a superior customer experience.
To learn more about John Walter, you find him on LinkedIn here: https://www.linkedin.com/in/jowalter/
To learn more about Daniel Rodriguez, you can find him on LinkedIn here: https://www.linkedin.com/in/drodriguez4/
47 에피소드
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