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John Walter에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 John Walter 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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Episode 44: Updates on the Use of AI in Customer Support -- Second Conversation with Chris Crosby

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John Walter에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 John Walter 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

In this episode of the CX, AI, and Outsourcing Podcast, host John Walter welcomes Chris Crosby for his second appearance on the show.

Chris shares his extensive experience and observations on the rapid evolution of AI technologies like ChatGPT, highlighting their transformative impact on customer support. He offers valuable insights from OpenAI's DevDay, discussing the potential of custom GPT models and their application in enhancing customer experience. Additionally, Chris explores the strategic integration of AI in contact center operations, emphasizing the balance between innovation and operational efficiency, and discusses his decision to use Zoom as a C-Cast platform for its AI capabilities. Throughout the conversation, Chris forecasts the future of AI in customer service.

Additional Resources:
To connect with Chris Crosby and learn more about his work, visit his LinkedIn profile: https://www.linkedin.com/in/chriscrosby/
Discover more about InflectionCX: https://www.inflection.cx/
Discover more about Xaqt: https://www.xaqt.com/
To connect with John Walter, visit his LinkedIn profile: https://www.linkedin.com/in/jowalter/

  continue reading

47 에피소드

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icon공유
 
Manage episode 388786169 series 3447443
John Walter에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 John Walter 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

In this episode of the CX, AI, and Outsourcing Podcast, host John Walter welcomes Chris Crosby for his second appearance on the show.

Chris shares his extensive experience and observations on the rapid evolution of AI technologies like ChatGPT, highlighting their transformative impact on customer support. He offers valuable insights from OpenAI's DevDay, discussing the potential of custom GPT models and their application in enhancing customer experience. Additionally, Chris explores the strategic integration of AI in contact center operations, emphasizing the balance between innovation and operational efficiency, and discusses his decision to use Zoom as a C-Cast platform for its AI capabilities. Throughout the conversation, Chris forecasts the future of AI in customer service.

Additional Resources:
To connect with Chris Crosby and learn more about his work, visit his LinkedIn profile: https://www.linkedin.com/in/chriscrosby/
Discover more about InflectionCX: https://www.inflection.cx/
Discover more about Xaqt: https://www.xaqt.com/
To connect with John Walter, visit his LinkedIn profile: https://www.linkedin.com/in/jowalter/

  continue reading

47 에피소드

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