Player FM 앱으로 오프라인으로 전환하세요!
Episode 14: ESPN's Winning Fan Support Strategy, featuring Douglas Kramon
Manage episode 363384315 series 3447443
Dive into the digital huddle with Douglas Kramon, the mastermind behind ESPN's Customer Care and Fan Support initiatives. In this riveting conversation, we're pulling back the curtain on the cutting-edge technology and innovative strategies ESPN uses to tackle customer support on a global scale. Kramon, who's at the helm of ESPN and ESPN+ customer care, shares an insider's perspective on the game-changing role of large language models, such as ChatGPT, in transforming customer support. We also call time-out to discuss data analytics in addressing real-time issues during live sports. Tune in for a front-row seat to the future of fan support!
To follow Douglas Kramon on LinkedIn, you can find his profile here: https://www.linkedin.com/in/douglaskramon/
To follow John Walter on LinkedIn, you can find his profile here: https://www.linkedin.com/in/jowalter/
47 에피소드
Manage episode 363384315 series 3447443
Dive into the digital huddle with Douglas Kramon, the mastermind behind ESPN's Customer Care and Fan Support initiatives. In this riveting conversation, we're pulling back the curtain on the cutting-edge technology and innovative strategies ESPN uses to tackle customer support on a global scale. Kramon, who's at the helm of ESPN and ESPN+ customer care, shares an insider's perspective on the game-changing role of large language models, such as ChatGPT, in transforming customer support. We also call time-out to discuss data analytics in addressing real-time issues during live sports. Tune in for a front-row seat to the future of fan support!
To follow Douglas Kramon on LinkedIn, you can find his profile here: https://www.linkedin.com/in/douglaskramon/
To follow John Walter on LinkedIn, you can find his profile here: https://www.linkedin.com/in/jowalter/
47 에피소드
모든 에피소드
×플레이어 FM에 오신것을 환영합니다!
플레이어 FM은 웹에서 고품질 팟캐스트를 검색하여 지금 바로 즐길 수 있도록 합니다. 최고의 팟캐스트 앱이며 Android, iPhone 및 웹에서도 작동합니다. 장치 간 구독 동기화를 위해 가입하세요.