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Ep4: Coleen Bachi
Manage episode 273265869 series 2797490
Nils Vinje에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Nils Vinje 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In this episode of the Customer Strategy Podcast, I talk with Coleen Bachi, the Customer Success Lead at Hotjar.
Coleen and I had a fascinating conversation around prioritization.
Hotjar operates in a one-to-many world, and there are so many different programs and areas that Coleen and her colleagues can focus on. However, she wasn't sure where the biggest bang for their buck would come from and how they should plan for 2020.
So we dug into Hotjar’s customer strategy, diagnosed what they are currently doing, and recommended areas they could focus on that would make the most impact in the future.
We got to a great place at the end, where Coleen had a clear idea of what to do next and felt confident about what she was going to do moving forward.
I think you're going to enjoy this episode.
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