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Dr. Joseph A. Michelli에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Dr. Joseph A. Michelli 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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Owning Peace of Mind - Everyone is Responsible for Customer Calm (Part 2 of 2)

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Manage episode 430700936 series 3012119
Dr. Joseph A. Michelli에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Dr. Joseph A. Michelli 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

In this episode, Dr. Michelli continues to delve into the vital role of "peace of mind" in shaping superior customer experiences. Building on previous insights, he outlines actionable strategies that businesses can implement to enhance customer ease, drive loyalty, and distinguish themselves from the competition.

Dr. Michelli discusses the importance of fostering a customer-centric culture that emphasizes calming and trust-building interactions. He explores how leveraging technology for convenience, such as user-friendly websites and AI-powered chatbots, can streamline customer interactions. Additionally, he emphasizes the significance of actively soliciting and responding to customer feedback to continually refine services and offerings.

Other key strategies highlighted include offering satisfaction guarantees or hassle-free returns to alleviate customer anxiety and demonstrating genuine care by personalizing interactions and remembering customer preferences. By integrating these approaches, businesses can ensure they are easy to do business with and become a source of peace for their customers, ultimately securing a competitive advantage in today’s crowded marketplace.

Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting to speak to Joseph are encouraged to contact him directly. If you find value in this podcast, please like, rate, comment, share, or subscribe!

  continue reading

577 에피소드

Artwork
icon공유
 
Manage episode 430700936 series 3012119
Dr. Joseph A. Michelli에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Dr. Joseph A. Michelli 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

In this episode, Dr. Michelli continues to delve into the vital role of "peace of mind" in shaping superior customer experiences. Building on previous insights, he outlines actionable strategies that businesses can implement to enhance customer ease, drive loyalty, and distinguish themselves from the competition.

Dr. Michelli discusses the importance of fostering a customer-centric culture that emphasizes calming and trust-building interactions. He explores how leveraging technology for convenience, such as user-friendly websites and AI-powered chatbots, can streamline customer interactions. Additionally, he emphasizes the significance of actively soliciting and responding to customer feedback to continually refine services and offerings.

Other key strategies highlighted include offering satisfaction guarantees or hassle-free returns to alleviate customer anxiety and demonstrating genuine care by personalizing interactions and remembering customer preferences. By integrating these approaches, businesses can ensure they are easy to do business with and become a source of peace for their customers, ultimately securing a competitive advantage in today’s crowded marketplace.

Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting to speak to Joseph are encouraged to contact him directly. If you find value in this podcast, please like, rate, comment, share, or subscribe!

  continue reading

577 에피소드

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