Why you need qualitative data to improve your product with Delighted’s Caleb Elston and Charles Studt

Customer Conversations

Sean Boyce and Stuart Balcombe, Sean Boyce, and Stuart Balcombe에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Sean Boyce and Stuart Balcombe, Sean Boyce, and Stuart Balcombe 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

4+ y ago 45:51

MP3•에피소드 홈

Caleb Elston is the Co-Founder and CEO of Delighted. Charles Studt is Head of Marketing at Delighted. Together they make a rockstar team of experts passionate about making your product better through customer feedback. Here are just a few of the topics we’ll discuss in this episode:

The awesome story of how Delighted started
Why you should dog food your own product (dogfooding)
How to build a B2B product with a B2C mindset (and the pros & cons of this strategy)
Why you need more than NPS data
The importance of qualitative data to drive your product forward
How to increase the mindshare of your team by getting to the customer
Why Delighted funnels customer data back into their Slack account

Resources

Back to business from Delighted (Free resources, thanks Delighted!)

Reaching out to the Delighted team

Email the team at hello@delighted.com

Bonus Tip - “A ton of value lies with your customer success team” - Caleb Elston

28 에피소드

#Tech #Sean Boyce And Stuart Balcombe #Sean Boyce #Stuart Balcombe