Isabel Ruiz에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Isabel Ruiz 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Tiffany Yu is the CEO & Founder of Diversability, an award-winning social enterprise to elevate disability pride; the Founder of the Awesome Foundation Disability Chapter, a monthly micro-grant that has awarded $92.5k to 93 disability projects in 11 countries; and the author of The Anti-Ableist Manifesto: Smashing Stereotypes, Forging Change, and Building a Disability-Inclusive World. As a person with visible and invisible disabilities stemming from a car crash, Tiffany has built a career on disability solidarity. Now that she has found success, she works to expand a network of people with disabilities and their allies to decrease stigmas around disability and create opportunities for disabled people in America. Episode Chapters 0:00 Intro 1:26 When do we choose to share our disability stories? 4:12 Jay’s disability story 8:35 Visible and invisible disabilities 13:10 What does an ally to the disability community look like? 16:34 NoBodyIsDisposable and 14(c) 21:26 How does Tiffany’s investment banking background shape her advocacy? 27:47 Goodbye and outro For video episodes, watch on www.youtube.com/@therudermanfamilyfoundation Stay in touch: X: @JayRuderman | @RudermanFdn LinkedIn: Jay Ruderman | Ruderman Family Foundation Instagram: All About Change Podcast | Ruderman Family Foundation To learn more about the podcast, visit https://allaboutchangepodcast.com/…
Isabel Ruiz에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Isabel Ruiz 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?
Isabel Ruiz에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Isabel Ruiz 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?
Send us a text Angela is a Senior Customer Success Leader & Startup Advisor. Passionate about building high performing teams and mentor others to reach their full potential. For the past +8 years, she led and operationalized multiple customer success programs, focused on reducing time to value and increasing business results. She's results-driven and process-oriented. And values authenticity, direct communication, and grit. How to contact Angela https://www.linkedin.com/in/angelaguedes/ Claap https://www.claap.io/ Support the show…
Send us a text Steffen is the Co-Founder and CMO at Dream Data, which delivers tools and enables algorithmic decision-making in marketing and sales. Dreamdata is the B2B revenue attribution platform for small to midsize B2B companies seeking to stop the guesswork and build, repeat, and scale success. How to reach Steffen https://www.linkedin.com/in/steffenhedebrandt/ Find out more about Dreamdata and Revenue Analytics here -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text Antonia is the Co-Founder and CEO of Toucan, the video platform built for networking. She is a recent graduate of Stanford University, having studied Economics and Political Science. Prior to Toucan, her work experience was largely in political campaigning and data science. How to reach Antonia: https://www.tiktok.com/@antoniahellman https://www.toucan.events -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text Judy is a Work Psychologist with a passion for change and helping individuals and organizations alike thrive. She works as a coach for Strengths Consultancy, where their goal is to provide organizations with the tools and knowledge to implement positive psychology in the workplace. They assist organizations at all levels to focus on strengths rather than weaknesses by assessing their talents using a tool known as Clifton StrengthFinders. www.strengthsconsultancy.nl ------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text Cèline Riemenschneider is the Community Lead for Canva Creators, Germany She is also Founder of The Community Mentor and The Community Workademy - an Online Course for Community professionals starting out in the space. Céline on Twitter @celinecommunity The Community Mentor https://workademy.thecommunitymentor.com/ ------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text Marija Skobe-Pilley is leading European Customer Success team at the productivity platform ClickUp. She's building and scaling a high-performing and productive success team with the main emphasis on culture, personal and professional wellbeing. She’s a classical musician turned tech. Having spent education years as a music performer and educator, Marija discovered her passion for tech and business after completing her graduate research on using arts to develop business competencies. She realized that the business of the future needs more human touch, and her unique skill set and artistic mindset are in demand. Marija is also a Founder of Women in Customer Success Podcast, a platform she founded during the pandemic, to provide the platform for women to connect, inspire and champion each other. She is committed to bringing remarkable ladies to the show, from all career stages and backgrounds, to share their inspirational story and practical tools to help others succeed and make an impact. Marija holds degrees from the University of Zagreb (BA Music, MMus) and University of Cambridge (MPhil in Education). She's a proud mom of two, an advocate for flexible working and parents in technology. -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page: https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text A Customer Success professional since 2011, Kate has created CS programs from scratch and hired & led teams at 4 different SaaS startups. Passionate about building and scaling relationships, Kate recently joined Staircase AI as Director of Customer Success to help usher in a new era of the CS tech stack - Relationship Intelligence. When she's not in front of her computer, you can find her surfing, creating music, obsessively learning, and cuddling with her cute pitbull, Zen Adieu. ------- The Customer Conference - London, UK - JUNE 15-16, 2022 The Customer Conference is the leading international independent Customer Success event for tech and non-tech companies that bring together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future. https://www.thecustomerconference.co.uk/ Still time to get your time! Get a discount with promo code: TCCPARTNER ------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text Valentina Thörner has 10+ years of experience in the customer support industry, from customer facing roles to managing teams, and leading the product development of the customer service quality management platform "Klaus". She currently acts as Empress of Remote & Quality, helping companies to create and adapt quality assurance into the very fabric of how they talk about customer conversations. Previous experiences include leadership roles at companies like Automattic and Yahoo Right Media, as well as the startup space. Originally from Germany, she lives close to Barcelona with her twin preschoolers. Yes, she does wear a tiara. Klaus website: https://klausapp.com Personal website: https://valentinathoerner.com -------- The Customer Conference - London, UK JUNE 15-16, 2022 The Customer Conference is the leading international independent Customer Success event for tech and non-tech companies that bring together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future. https://www.thecustomerconference.co.uk/ And there's still time to get your ticket - for a discount, use the code: TCCPARTNER -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text With 10+ years experience in Customer Service, 6+ years working with SaaS Platforms and most recently 4+ years experience in Customer Success/ CX, Ryan was featured in a report of Customer Success Managers to watch out for in 2022. Throughout his time in Customer Success, he’s picked up skills in Kanban, Scrum, Agile Working, Project Management and Delivery of Face-to-Face Training. Ryan's YouTube channel https://www.youtube.com/channel/UC10MZtMrXCKJs7y7YBtbVKw -------- The Customer Conference - London, UK JUNE 15-16, 2022 The Customer Conference is the leading international independent Customer Success event for tech and non-tech companies that bring together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future. https://www.thecustomerconference.co.uk/ And there's still time to get your ticket - use the code: TCCPARTNER -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox Support the show…
Send us a text Over the past decade, Niclas helped build two global SaaS companies, worked with 100+ of the Fortune 500, in 20+ markets. In doing this, Niclas realized that he’s all about building truly customer-centric companies, that can both grow fast and sustainably over time, and create value for all stakeholders - Investors, employees, customers, and communities. His mission is to make the business world Customer-Led. Niclas currently serves as Operating Partner at Verdane Capital -------- The Customer Conference - London, UK JUNE 15-16, 2022 The Customer Conference is the leading international independent Customer Success event for tech and non-tech companies that bring together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future. https://www.thecustomerconference.co.uk/ And there's still time to get your ticket - for a discount, use the code: TCCPARTNER -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox Support the show…
Send us a text Emilia is Head of Marketing at Userpilot and a product marketing enthusiast. She has experience of working with several SaaS businesses as a marketer and a co-founder. Her passion for content marketing, SEO and SaaS products led her to build Userpilot’s whole content ops, hiring system, and documentation from ground up. Userpilot https://userpilot.com/ -------- The Customer Conference - London, UK JUNE 15-16, 2022 The Customer Conference is the leading international independent Customer Success event for tech and non-tech companies that bring together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future. https://www.thecustomerconference.co.uk/ -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text Daria is the Co-Founder and CCO of Salesroom - a virtual meeting platform enabling Account Executives to build trust with their customers without in-person interactions. Before founding Salesroom, Daria worked in growth-stage investing and sales Salesroom https://www.salesroom.com/ How to reach Daria https://www.linkedin.com/in/dariadanilina/ daria@salesroom.com -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text For the past 5 years, Telma's been working in client management and conflict mediation as a client advocate. Most of her experience was in financial markets, being her latest experience at Aon, where she managed an extensive portfolio of both large and multinational accounts. She has joined Demodesk 8 months ago with the mission of reinforcing the Success Team and help her team grow its business and designing creative strategies to improve and retain customers. A big part of her day is spent brainstorming and testing out new ideas while building narrow relationships with her clients, so the biggest challenge here is to keep up with her high energy levels and her Southern Europe smile! Demodesk https://demodesk.com/ -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text As Co-founder & CEO at Froged, Emily says to work with people and for people is the most valuable lesson. She believes more in the power of cooperation than in competition. A problem-solver and digital strategist with an extensive background in business development in different sectors: software, industrial construction, energy, retail, civil construction. The experience of having lived in countries such as Brazil, Malaysia, France and Spain has leaded me towards a really global mindset and the ability to naturally manage multinational and multidisciplinary teams. Froged https://www.froged.com/ -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Connect with me https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text Jurgita Paulauskaite is a Lithuanian now spreading roots in sunny Portugal. She started her journey in SaaS companies as an SDR and then discovered the amazing World of CSM. Being a person in the field, tackling onboarding and building relationships, prepared her for the next step, leading a team of CSMs at WFM solution company - Tymeshift. She loves to learn new things every day, to see the 'aha' moment in people's faces when things become clear and make sense. She's a strong advocate that having a team of strong and curious individuals, who can work together as a well oiled machine, will bring you very far. Especially in the CSM world. Tymeshift https://www.tymeshift.com/ -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text As the CEO of Custify, Philipp Wolf helps SaaS businesses deliver great results for customers. After seeing companies spend big money with no systematic approach to customer success, Philipp knew something had to change. He founded Custify to provide a tool that lets agents spend time with clients—instead of organizing CRM data. Custify https://www.custify.com/ -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text Greg is a best-selling author, speaker, and entrepreneur. He has worked with some of the world’s leading organizations on digital transformation initiatives, customer experience, employee experience, and he also hosts The Agile Brand with Greg Kihlström podcast. --------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox and don’t forget to use the hashtag #CSMToolbox Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text Raphael is a data scientist and an entrepreneur. He has studied in Paris, New York and Tel Aviv, and worked for Schneider Electric as a data engineer before handling several freelance assignments (risk management data science @Pfizer, fraud detection @IEEE). After going back to Paris, he co-founded Nalia alongside Alexi Tuill. Nalia delivers an early warning system to identify in advance risks of churn and on upsell opportunities. Nalia https://www.nalia.io/ How to contact Raphael https://www.linkedin.com/in/raphael-presberg/ -------- If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text Esben Friis-Jensen is the co-founder and Chief Growth Officer at Userflow , a no-code builder for in-app onboarding and surveys, allowing SaaS businesses to be more product-led. Prior to Userflow, Esben co-founded Cobalt, which today is a 200+ employee company. How to contact Esben https://www.linkedin.com/in/esbenfriisjensen/ -------- If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text Will Stevenson is the Founder and COO of Onboard - a software built to help companies onboard their customers faster. He has over 10 years of experience building and leading CS and Onboarding teams at high growth B2B SaaS companies. And was recently named one of the Top 100 CS Strategists. How to reach Will: https://onboard.io/ will@onboard.io -------- If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text Ekaterina Howard helps B2B SaaS startup founders and growth marketers get more traction with research-driven conversion copy — without slowing down their growth initiatives. Ekaterina has worked with clients, such as ClickGUARD, Wonderwerk, Parallax, and Warmly, on website copy, paid traffic funnels, and copy optimization projects (not to mention emails). Find out more about Ekaterina at ekaterinahoward.com Or on LinkedIn: https://www.linkedin.com/in/ekaterinahoward/ -------- If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text This week's episode features John Henwood. John leads the Customer Success team at Productboard while co-leading Vancouver's Customer Success community of 1,500 practitioners. Before joining Productboard, John had more than 10 years experience in Account Management and Customer Success, with nearly 6 years growing Customer Success at Hootsuite, where he ended leading the Enterprise Customer Success group in North America. https://www.productboard.com/ How to reach out John: https://www.linkedin.com/in/johnhenwood/ -------- If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text Lisette Sutherland is the director of Collaboration Superpowers , a company that helps people work together from anywhere through online workshops . She also produces a regular podcast featuring interviews with remote working experts highlighting the challenges and successes of working with virtual teams. Episode 225 “What not to wear when working remotely” https://open.spotify.com/episode/6s6DV270GQEJnbl1IaTesP?si=LYCd5ItjSPeJuxE8dvSH6A Collaboration Superpowers https://www.collaborationsuperpowers.com/ Podcast https://lisettesutherland.com/podcasts/ From Lisette's toolbox https://www.mmhmm.app/ -------- If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text This week's episode features Puneet Kataria, founder & CEO of CustomerSuccessBox As one of LinkedIn’s top Voices and named 2021 Top 100 CS Strategist, Puneet is deeply passionate about the three product joys: the joy of producing, the joy of selling, and the joy of ownership. In his previous avatar, he was VP at a B2B SaaS company, Kayako, where he inherited 10000+ live accounts and was tasked to plug the leaky bucket. Five years later, that translated into an obsession to fix the leak for every B2B SaaS business, and he started CustomerSuccessBox. CustomerSuccessBox is an Outcome Driven customer success platform which helps B2B SaaS companies reduce churn and grow their recurring revenue. It automates customer onboarding, product usage analysis and user communication. https://customersuccessbox.com/ -------- If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you want to recommend a mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text This week's episode features Ashley Porciuncula, CEO and co-founder of Orbital . Ashley has over 15 years of experience as a freelance startup consultant and product leader for B2C and B2B clients, ranging from tech startups and bootstrapped ventures to Fortune 500 corporations. Orbital is your always-ready, zero-friction, super-interactive, fun-to-customise, never-seen-anything-like-it-before place to gather. Get your free account at https://orbital.chat Follow Orbital on Twitter @OrbitalChat ---------- If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find a mobile or web apps that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text “Failing To Prepare Is Preparing To Fail” — Benjamin Franklin Either if it's a presentation or training, sometimes we just need a mental checklist just to make sure that as soon as we hit that meeting link, we are ready to go! The Top 7 Tips for Pulling Off a Great Demo Presentation https://www.lifesize.com/en/blog/demo-presentation/ Zoom Fatigue & Myths About Hybrid Working https://athenaleaders.com/zoom-fatigue-hybrid-working-myths/ What Your Body Language is Saying About You on Video https://hopin.com/blog/body-language-video -------- If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text Every month, leaders of their industry share with us their experiences and insights I had the opportunity to talk to Raphael Allstadt, Co-Founder and CEO at tl;dv. As a remote founder, him as his Co-Founder have always been passionate about harmonizing async-first communication and video to reduce our time in meetings, while keeping everyone always on the same page. With tl;dv you can record, transcribe and highlight all meetings to make the most important moments accessible for anyone at any time and right from your favourite platform. https://tldv.io/ https://tldv.io/manifesto You can always reach out to Rapha on LinkedIn and Twitter . -------- If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text Every month, leaders of their industry share with us their experiences and insights I had the opportunity to talk to Ellie Hutton, Head of Customer Success at Dooly. Ellie is passionate about developing a user first digital strategy and aligning the business around the customer to earn the right to grow. Dooly is the fastest way to update Salesforce, take sales notes, and easily manage all your deals. G2 Rates Dooly #1 Most Loved Sales Engagement Software in Summer 2021 Grid Report https://www.dooly.ai/blog/g2-sales-engagement-software-grid-leader-summer-2021/ How to reach Ellie https://www.linkedin.com/in/ellie-hutton-2642091/ -------- If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text Book Life's a pitch How to sell yourself and your brilliant ideas. By Stephen Bayley and Roger Mavity -------- If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
Send us a text Building a customer community has been a hot topic and there’s no stopping to it. From community platforms, books, courses, communities about community, you name it! In today’s episode, I talk about Tom Ross’ community manual and how it can inspire your next Customer Advisory Board meeting or if you are setting up a customer community, make sure to download his manual. Tom Ross helps entrepreneurs build highly engaged, awesome communities. Tom Ross Tom is the founder and CEO at Design Cuts, a community of over 750,000 creatives. Community Manual https://tomross.co/ Always Learning CMX Summit 2021 Empowering professional community builders, CMOs, and CEOs over three full days. From August 31–September 2, 2021. https://events.cmxhub.com/events/details/cmx-cmx-hq-presents-cmx-summit-2021-rise/ -------- If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…
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