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What Can CS Learn from Sales in Order to Drive Revenue Growth?
Manage episode 438925700 series 3598254
CS RevSpeak에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 CS RevSpeak 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Episode Guest: Rav Dhaliwal, Investor & Former CS Exec
LinkedIn Profile | Rav's Blog
Link to Rav's article: The Opportunities for Customer Success
In the inaugural episode of CS RevSpeak, Angeline sits down with Rav Dhaliwal, a seasoned Customer Success executive turned investor, to explore the evolving role of Customer Success in revenue generation. Rav shares his insights on the critical difference between being accountable for a revenue number and being responsible for achieving it. They discuss the cultural shift required within organizations as CS teams transition into revenue-driving roles, the importance of aligning with sales and understanding the language of revenue, and practical strategies for CS leaders to showcase their impact on the bottom line. Tune in to learn how to navigate the challenges of holding a revenue number without compromising the trusted advisor role.
Key Topics:
- Accountability vs. Responsibility in CS revenue roles
- The importance of language and metrics in aligning with revenue goals
- Practical tips for CS leaders to drive revenue growth while maintaining customer trust
- Sales skills and processes that revenue-driven CS teams can leverage
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- Visit Our Website: Explore more resources and insights. CS RevSpeak
Until next time, keep driving success and speaking the language of revenue!
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