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Playbook Teardown: What Happens After a Red Account is Flagged?
Manage episode 518740323 series 3598254
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An account turns red. The alert fires. Slack lights up. But then what?
In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn.
We cover:
- What a great “red account” playbook looks like
- Common failures (and how to avoid them)
- What good actually looks like at scale
If your risk response is more improv than process, this teardown will help you build a system that’s clear, fast, and effective.
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