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Stop Using Manager Controlled Offers!
Manage episode 407934884 series 2991143
Jeremy Blake and Bob Morrell, Jeremy Blake, and Bob Morrell에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Jeremy Blake and Bob Morrell, Jeremy Blake, and Bob Morrell 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
How often do you have to ask a manager for permission to use an offer? In your call centre how often does it happen?
Well, strap in because we're dissecting that dance of discounts and it's quite the cha-cha of consumer psychology and strategic pricing! In this podcast we role play how these sound to customers – and work out what the customer is thinking. This shows how absurd the whole charade is.
We want you to wave goodbye to the old-school practice of managerial power mongering, and embracing a culture of swift, accountable decisions right from the frontline. We'll chat about the delicate balance between agent autonomy and the company's treasure chest, minus the secrecy.
Listen to this episode if you fancy a fresh take on sales psychology and let's move past this outdated practice of deferring to managers!
Stay tuned for more sessions and please listen and share with your network!
Find more useful and essential contact centre development from realitytraining.com
챕터
1. Stop Using Manager Controlled Offers! (00:00:00)
2. Handling Discounts Without Deferring to Managers (00:00:11)
3. Eliminating Management Deferral Culture (00:09:02)
44 에피소드
공유
