23 - Frequently Frustrated Flyers: How to Fix a Broken Airline Industry

Consumerpedia

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2+ y ago 27:06

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U.S. airlines are failing their customers by prioritizing profits over realistic schedules, resulting in too many cancellations and long delays, according to consumer advocates. They say more could and should be done to protect passengers.

In this episode, we explain what domestic airlines are required to do when your flight is delayed or canceled (spoiler: not much). We also discuss how the Department of Transportation has failed to effectively oversee the airlines, and what consumer advocates want done to protect the flying public.

Our special guest, Bill McGee, is an award-winning travel journalist, and author of the book, Attention All Passengers. Currently, he’s senior fellow for aviation and travel at the American Economic Liberties Project, a nonprofit that works to fight monopolistic practices in the U.S. economy.

Additional resources:

Consumer Advocates Want the Department of Transportation to Fix Our Broken Airline System

New Proposed Rules Would Require Airlines to Disclose 'True Cost' of Tickets, Including Fees

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