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A Look at the Growing Use of Generative Artificial Intelligence and Chatbots in Consumer Financial Services, with Special Guests Ron Shevlin, Chief Research Officer, Cornerstone Advisors, and Reggie Young, Product Counsel, Lithic
Manage episode 375122474 series 2440870
We first look at what generative AI is and how it differs from other types of AI and technology such as machine learning. We then look at the ways in which banks and fintech companies can deploy AI tools and the business use case for banks and fintechs considering the addition of chatbots, including how chatbots differ from voice response units. Our discussion considers the potential purposes for which banks and fintechs can use chatbots and the potential benefits to employees and customers. It also considers the potential legal risks in using chatbots for certain purposes such as in connection with deposit accounts, credit products, or consumer complaints. We also look at the potential for more sophisticated use of AI in trend and sentiment analysis. We conclude by looking at how the use of generative AI and chatbots may develop in the future and the regulatory environment these technologies may face.
Alan Kaplinsky, Senior Counsel in Ballard Spahr’s Consumer Financial Services Group, hosts the conversation.
128 에피소드
Manage episode 375122474 series 2440870
We first look at what generative AI is and how it differs from other types of AI and technology such as machine learning. We then look at the ways in which banks and fintech companies can deploy AI tools and the business use case for banks and fintechs considering the addition of chatbots, including how chatbots differ from voice response units. Our discussion considers the potential purposes for which banks and fintechs can use chatbots and the potential benefits to employees and customers. It also considers the potential legal risks in using chatbots for certain purposes such as in connection with deposit accounts, credit products, or consumer complaints. We also look at the potential for more sophisticated use of AI in trend and sentiment analysis. We conclude by looking at how the use of generative AI and chatbots may develop in the future and the regulatory environment these technologies may face.
Alan Kaplinsky, Senior Counsel in Ballard Spahr’s Consumer Financial Services Group, hosts the conversation.
128 에피소드
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1 Alan Kaplinsky’s “Fireside Chat” with Matthew J. Platkin, New Jersey Attorney General 29:39

1 The Impact of the Election on the CFPB: What to Expect with Supervision and Enforcement During Trump 2.0 41:35

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1 The Impact of the Election on the CFPB: What to Expect on Key Regulatory Issues During Trump 2.0 56:15

1 Alan Kaplinsky’s “Fireside Chat” with Former CFPB Leader David Silberman: His Experience During the Prior Transition from the Obama Administration to Trump 1.0 38:07

1 Consumer Federation of America (“CFA”) Speaks Out About CFPB’s and FTC’s Direction During the Trump Administration 1:04:50

1 A Look at the FTC’s Click-to-Cancel Rule, with James Kohm, Associate Director of Enforcement Division of the FTC’s Bureau of Consumer Protection 51:36
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